December 2023 by George Popa
Good quality stuff. Well stocked but a bit disorganised in certain areas (curtains)
December 2023 by Eddie Rogers
Ordered some fitted sheets from Dunelm as I couldn't find small double sheets elsewhere. The process was easy and an email confirmation was sent. You then get regular email updates and a final one on the day of delivery. Sheets look good and the company are very efficient. Would use again.
December 2023 by Leigh Harvey
I've tried to call three times today to speak to the store manager to no avail as no one is answering the phone. However I want to point out just how impressed we were with young Riley on Saturday evening. We had decided on a rug to buy but while initially he wasn't sure if it was in stock he went to the warehouse anyway, didn't think it was available, then checked on the company's system and indeed you did have one. Back he went to the warehouse and discovered it (it was in the wrong place). It was creased and a bit grubby on the back but as we really wanted this particular one we bought it anyway. So please forward our thanks and gratitude to Riley for his excellent service, he deserves a decent Christmas bonus as you have a real gem there.
October 2023 by Susan Humphries
We visited the Pausa cafe in Harlow today and were served by two very lovely young ladies - Zeta and Chiugi (I hope you will forgive me, Chiugi, if I have not remembered the spelling correctly). They went out of their way to be friendly and helpful. (And made great coffee too.) Sue
October 2023 by Alan Le Count
Easy, free parking. Dunelm has a good variety of goods, pleasant cafe and clean facilities. Pleasant and friendly staff.
September 2023 by ALI
Lovely homeware shop to visit selling all kinds of items for the home including lighting, furniture, kitchenware, bedding, bathroom items, curtains etc. Customer toilets. Customer cafe.
August 2023 by Terry Conway
Very good Shop with a reasonably priced cafe
August 2023 by M. Smith
Just left Dunelm with a click and collect order. Staff were so friendly and helpful. Thank you especially to the lovely Tracy who helped take my things to the car! Absolutely wonderful.
July 2023 by Paul Quatremain
Was there on Saturday to get some bedding, curtains and poles. Knowing what poles and curtains was more difficult than i thought so we asked for help from one of the staff. Luckily for us we got Mary who was just amazing! Knows her stuff that lady! Thank you Mary for making an easy experience for us.
July 2023 by sh h
Some items are all priced differently and the same products. I Was over charged by over £40! I would not have ever noticed if I did not have to return it, & it was already an expensive buy they were lucky as it was second time i bought as I was a returning customer. Rude service from tills blonde lady kept rudely interrupting while I attempted to converse with her. Previously mostly served by rude blonde older lady who has no manners.
July 2023 by susan jackson
Lots of choice and good quality at reasonable prices. teacakes in cafe were delicious!
April 2023 by Elliemay Eastwood
Absolutely terrible customer service and the manager was absolutely terrible not worth the trouble won?t be going ever again!!!
April 2023 by Amanda Ingram
We found some useful things for the home at reasonable cost
March 2023 by My Harlow
Very spacious store with a large free car park. A wide range of household items, bedding, lighting, blinds, curtains, bathroom accessories kitchen equipment all reasonably priced. Have found staff to be a little offish. I deal order online and collect facilities. Note if tempted to enjoy the café facilities within Dunelm or wanting to browse in Home Base close by free parking is limited to three hours.
February 2023 by Mark Lane-Matthews
I had terrible customer service recently from Dunelm and will now not shop there again after returning an item and getting no satisfactions whatsoever and I was treated with disdain , you only know how good a company is until something goes wrong then the true colours show through