March 2024 by Mark Baker
Having thought about a log burner for sometime and researching many suppliers we are extremely glad we engaged with Will and the team at Bentley Fire Shop. Professional, competent staff is what you will get if you choose your log burner from here. Polite and courteous in the home, great attention to detail and follow up support second to none.
March 2023 by Marilyn Coham
Great service. Very nice fitters who took great pride in their work. Would definitely recommend them ?
November 2022 by Kevin Andrews
Excellent shop and excellent choice
November 2022 by iwendy1
Excellent experience all round. We are over the moon with our Jotul wood burner - made by vikings. The service we received from BFS was exceptional a great team. From sales through to installation 5 stars ?
November 2022 by Robert Britton
BFS (Heating) Ltd of Great Bentley, Essex fitted my new Chesney?s Beaumont 5 wood burning stove along with a Newmans Branscombe frame, black slate hearths and rustic brickpanels. This was a full installation from scratch and required a flue fitted, fireplace alterations and plastering etc. BFS were super from the outset, helping me with design and step by step stages of the fitting. The installation team were great too, clean, professional, polite and friendly. Their shop in Plough Road Centre , Great Bentley has lots of displays to help you choose and the shop staff are very friendly. A big shout out to Kate in the shop who has been superb in every aspect! ??. I recommend you check out BFS (heating) Ltd if you?re looking to install/update your wood burner.I?ve attached some photo?s for your information.Rob B
November 2022 by Charlotte Beard
BFS originally fitted a stove in my parents house many years ago so I knew I wanted them to fit one for our new house! From meeting Kate at the showroom through to having the stove fitted this week I can honestly say they have not disappointed me! Everyone that has been to my house has been courteous and tidy, they have all done their best to make the whole process as painless as possible! I am very pleased with my new stove and look forward to many years of cosy fires!
November 2022 by Dean Worley
Please read how I came up with this rating.5 star for the work carried out, it?s second to none.5 star for the staff trying their best to keep a really messy job clean.5 star for the friendliness of the staff.3 star for the communication after I?d paid the deposit.2 stars for the time and delays. With no communication.Overall I?m really pleased with all the work. It is of a very high standard. Just some issues which we sorted out via email let them down.
November 2022 by Graham Cox
I was going to use this business to install a fire, but reading the reviews changed my mind. They seem to have an excuse for their appalling service every time blaming everyone else apart from themselves. You would be better avoiding the business to save yourself a headache and money.
November 2022 by Lin Alderson
Lots of various fires, log burners to view in their show room. A knowledgeable lady to give advice in the shop.
November 2022 by Fj Harmon
Unfortunately they never returned my call regarding a fireplace job, I know they are busy, however the customer service was disappointing,
November 2021 by Phil Nicholson
What is wrong with this company? Last year I had tremendous trouble getting hold of BFS heating because I had something wrong with my new gas fire that they installed. I only got a reply after I posted a bad review!BFS posted a reply to my review with excuses as to why they hadn?t replied to my emails or phone calls and promised me a free maintenance service this year, as they didn?t contact me I telephoned and was promised a return call to arrange a visit. That was over 3 weeks ago and still no reply to my phone calls, messages or emails.I?ve now given up and will have to go elsewhere. I wouldn?t recommend this company to my worst enemy.As an update it?s now over 6 months on and still no reply from BFS. They obviously don?t care about customer service.
November 2021 by John Burman
Attended BFS and ordered a new Glass for my Stovax Log burner and was told it would take a few days to arrive, and someone would ring me when ready to collect, heard nothing after a week so rang them, and was told by a young lady the person in the shop was off sick and she couldn't help me so she took my number and said someone would be in touch, heard nothing after another week so tried to ring them 5 times on each occasion there was no answer how do they run a business with that type of service.
November 2020 by Ray Stephens
Fitting team were a great couple of guys, very clean workers, and the fire was installed to total satisfaction
November 2020 by Brian Bench
Very helpful staff
November 2020 by KeepingLlama46
Plenty of choicr