March 2024 by Millie Madgewick
It was amazing staff were very helpful and cared so much about what you want amazing experience.
February 2024 by Leah Perry
I love build a bear, but when we selected our bear and our accessories. Staff were sitting on the floor have a chit chat and it took them 5 minutes for someone to get up to serve us.
February 2024 by tom huish
My girls love it here but it can get expensive if you're not careful
February 2024 by Scarlett Jackman
Staff were really lovely and made me feel at ease even though i'm an adult collector :) shop is very busy but there's lots of staff available to help
January 2024 by Matthew Wright
Really good staff
January 2024 by lilac is gay
I went in with the intention of just looking at the plushies and seeing the sanrio collection, and I ended up walking out with 2 very adorable plushies. first time actually buying a teddy from there went so smoothly, Bailey (I hope that's his name, he had red and black mullet like hair) was very understanding and welcomed me in and showed me the process of everything, I got to feel the softness of the plushies and put little hearts in them (that filled my heart with joy!). I got a scent packet for my bear and I'm pretty sure it's in the back centre of the head, if I had known I could pick a placement I would have done the top of the head since my nose rests there alot! I got to fulfill my childhood dreams of making and keeping a lovely plushie and was able to give one as a gift <3, I'm pretty sure I was served by someone starting with an L? she had lovely long hair, kind of a blonde caramel colour and was very quick to conversation, overall was the best experience I had from a nice children's place and I will be returning shortly to get more because they're so adorable and I haven't let go of her since I got home, thank you wonderful people for making me feel so welcomed in and I hope you all have a Merry Christmas <3
October 2023 by Sandra Coveney
Staff are very friendly and welcoming, are willing to help and answer any questions.
October 2023 by Jo Nicholls
Got my granddaughter 1st birthday Teddy. Staff very helpful and friendly
October 2023 by S EB
Bought a Birthday bear for my excited 5 year old, but the substitute bear was very poor quality and falling apart. The fluff falls off in your hands and goes everywhere. It ended up in my child?s eyes and mouth. I ended up driving nearly an hour to take it back only to find out they are all the same. I was willing to pay more to get a better quality bear/pay the difference, but the member of staff said I couldn?t. Needless to say my 5 year old is now very upset. I have spent a hundreds in this shop. Customer service is poor. Also up selling to children is not acceptable in my opinion. The staff ask the children what they want. Overall it feels like BAB are money grabbers and the quality lacks in their products & customer service skills. I don?t recommend.
September 2023 by Allergy Mum
Bought a Birthday bear for my excited 5 year old, but the substitute bear was very poor quality and falling apart. The fluff falls off in your hands and goes everywhere. It ended up in my child?s eyes and mouth. I ended up driving nearly an hour to take it back only to find out they are all the same. I was willing to pay more to get a better quality bear/pay the difference, but the member of staff said I couldn?t. Needless to say my 5 year old is now very upset. I have spent a hundreds in this shop. Customer service is poor. Also up selling to children is not acceptable in my opinion. The staff ask the children what they want. Overall it feels like BAB are money grabbers and the quality lacks in their products & customer service skills. I don?t recommend.
September 2023 by UTUBE ATICK TKO
Good customer service
September 2023 by Sarah Arrow
Lovely graduation bear.
August 2023 by B B
Great place to take spoilt kids who have expensive taste and require something more bespoke than the stuffed toys you would get in Smyths Toys.A basic "bear" with one outfit can be had for around £30, but the staff are great at upselling lots of optional extras such as a heart that apparently is sewn into the "bear", a scent sachet, sound module, and even a "birth certificate".All these options (the birth certificate in particular) are garbage... the voice module will have you wishing the battery fails quickly, the scent is so deeply recessed that you can't smell it, and the heart.... why bother? But what's and extra £30 to put a temporary smile on your kids' faces huh? :DThe "bears" are not necessarily bears and could be a cat or a rabbit or anything.... well maybe not something cool like a gecko or praying mantis, but 4 legged fluffy things.Aside from a few negatives, if you're in the market for a bespoke(ish) cuddly toy, this is your place!
August 2023 by Caz
We visited today and the girl who served us was really bubbly and fun, we bought a Sprigatito plush. :)
August 2023 by Abby Sibthorpe
Johnathan an team are amazing, adore them all to bits and have made every experience so magical!