February 2024 by Orchid House
Since moving to Tiptree in 2018 Staines & Brights Ltd have been our go-to shop for everything electrical and most things d-i-y for the house. Their shops are Aladin's caves for the range of stock items they carry. Staff are always helpful, friendly and polite, as well as having a good knowledge of the stock lines. It is always a joy to shop there.
January 2024 by bernard fisher
Good local shop with a good range of products including paint and tools. There is also a separate shop for electrical goods.
December 2023 by Steve Dimmock
Great shop , for DIY and housewares.
November 2023 by G T
I purchased 6 light bulbs approximately 2 weeks ago. When the bulbs arrived, I was disappointed to discover that 2 of the bulbs had the incorrect number of lumens, which rendered them unsuitable.When I contacted Staines and Brights, they stated that they only had 4 bulbs in stock and sent the other 2 bulbs as a replacement. I explained that the 2 bulbs emitted 540 lumens instead of the required 680 but was told that the bulbs were exactly the same. I beg to differ.I feel that it is only courteous to contact the customer if the order cannot be fulfilled and check whether an alternative is agreeable.I made a formal complaint to the customer service team over a week ago and requested a refund for the 2 bulbs that are unsuitable, if the bulbs that I originally purchased were no longer available.Unfortunately, I have not received a resolution to this matter. Overall, I feel that the customer service I have received, both over the phone and via email is less than satisfactory and I will not be purchasing from this company again.
July 2023 by Shirley Hackett
ordered on the Saturday or Sunday can't remember, my order was with me on the Tuesday. Excellent, I couldn't have sent it faster myself.Will order again and will tell friends and family about this company???
May 2023 by Daniel waskett
Very handy shop, and a great asset to tiptree
March 2023 by Jane Fry
Fantastic after sales service provided on purchase of our washing machine, very professional , friendly helpful and couldn?t do enough to ensure everything was ok due to unforeseen problems, we have used them many times for white goods and have bought radios and other electrical goods and have always been very satisfied.
November 2022 by Wayne ?Sox?
Fantastic hardware shop and much more! It's like Alladin's cave and the doctors tardis . This sells everything reminds me of Woolworths (if your old enough to remember) without the records. Staff really helpful and know where everything is, like walking databases. Need stuff for the home, garden, pets, car, gifts, cards. Paint mix and key cut as well.So much packed in that you need to follow a one way system. If you forget something you have to go all the way round to the entrance. There's no way a wheelchair would manoeuvre in this place. But it looks like there's some building work going on in the back perhaps there making room for the Woolworths records after all?
November 2022 by darron welch
Lovely hardware shop amazingly stocked. I never tire of looking around here and always come out with something. Well worth a visit!
October 2022 by Michael Robbins
Got everything a hardware store should have. Very good selection of products. Some things are a little more expensive but it is a village shop and very handy.
October 2022 by Sarah Partington
Don't order anything online, for some reason they use a courier (APC) that wont leave a parcel in a safe place or deliver to a neighbour. I'm always out at work and despite leaving notes asking them to leave in my porch they just take it away again, so frustrating. It's been a week since I ordered my dog his food and I've still not received it so had to reorder it elsewhere. Wish they would just use a normal courier that would leave the package.
October 2022 by Jill Williams
I couldn't get to the store before closing, so the wonderful staff managed to get someone to drop the item off to me on their way home. Exceptional customer service, they not only went above and beyond, it was their suggestion! 10/10 guys, cannot recommend enough.
October 2022 by flikka howard
Excellent service, order processed quickly, arrived quickly, all in good condition. Been trying to find Windolene cream but none in the shops - found it on this website at a reasonable price and quick delivery option - thank you
January 2022 by Diane Parkin
I have ordered so many times from Staines & Brights for Frenchic paint. There service is excellent and I shall continue to order from them. Thank you so much for your quick delivery and therefore keeping me sane during lockdown.
January 2022 by Janine Smith
Having bought two shrink wrapped sun loungers, and been disappointed with the lack of padding, I returned them and asked for a refund on my credit card.I was amazed that I had to have a stand up row in the shop with the manageress(?) to accomplish this.How nostalgic, it took me back to the 1950's. when such instances were common.Heigh ho, I suppose I will have to shop on line, like everyone else.
