November 2023 by Paul Phelan
Awful after sales not interested in trying to help out on a defective clasp on a leather pandora bracelet.just said no receipt cant help you.We spend a lot of money in this store as a family especially Christmas time.Shame
October 2023 by S Herd
Really helpful staff here. Had previously tried another store ( Manchester) only to find engraving machine out of order.The Colchester ladies couldn't be more attentive and helpful - thank you.
September 2023 by Laura Stevens
Great selection friendly staff
August 2023 by Phillipa Salt
A nice shop and ladies nice and helpful
July 2023 by Malc Everitt
Great customer service very friendly polite.
June 2023 by T L
Visited to purchase a gift for my daughters 21st birthday. Bella was outstanding in her helpfulness and friendly manner, taking time to help me find just what I wanted. Thank you Bella you're a credit to your mum, enjoy your birthday celebrations too x
May 2023 by Jules Kooyman
My daughter had Mollie help her choose charms for us for a special occasion. They are perfect but we deserved new bracelets too so we went back a couple of days later and Mia helped us too. Great service and help from both ladies. Thank you x
April 2023 by Wendy Figueira
Really great service from Becka. She was patient and made helpful suggestions; nothing was too much trouble.
March 2023 by Lee Partridge
Quick service for pickup of online order
February 2023 by Niamh Woodford
Bought a necklace in the sale for a friend. The chain on the model looked long enough but when it arrived it would fit a child. Tried to exchange it but I was told I'm out of time. Not even an offer of an amount of money off a replacement I offered to purchase. No effort to help. Won't shop here again. Ever..
January 2023 by Karen Gladwell
Very polite member of staff
December 2022 by Carrie Ann
Went today, 3 members of staff where beyond rude. Disgusted and will not be going there again.I understand that it is coming up to Christmas and it is busy but staff need to be respectful.The lady who served me, Emily was particularly rude and said that I could not get my bracelet replaced as it had been too long. When my bracelet is under two years warranty and I only had it for 2 months.Said I needed to get it sent off and replaced but this couldn?t be done till after Xmas.Once she spoke to her manager who confirmed that it can be replaced today, her attitude was vile.Chelmsford store is 100000 better, much nicer kinder staff.
December 2022 by Arron Pitt
Very disappointed that my son and his friend queued at the Colchester store as they both wanted to by a present for someone for my sons friend to be refused service as my son was served and told that he would need to queue again if he wanted anything. They were both queuing in the first place. Why should he queue again. Extremely bad service
December 2022 by Stephen Skeet
Very polite staff and helpfull.also very busy in the shop . The shop is very easy to find and very nice displays.
December 2022 by Edward Barber
Not a bad shop much better at Ipswich more helpful and friendly
