February 2024 by Vincenzo Addio
This branch should be closed down, staff unwilling to help and total chaos. McDonald?s down the road is run far better than this bank. Had money stuck in deposit machine and instead of getting it sorted immediately had to wait for a good 45 minute for then be told someone would contact me once it has been rectified. Money did eventually land into the account however nobody did contact as promised. Also they refused to open my mother in law a bank account despite having all documents, claiming that they needed some more proof of address even though I did show them a NHS letter, went 3mt down the road and opened in 15 minutes with HSBC. Wonder why all branches are closing and hope this one is next on the list.
December 2023 by Rachel Hooke
Such an awful bank. No sign saying customer service. So hanging around looking for a staff member. Ended up seeing a random woman sitting at a huge table, with a tiny tablet. No name badge. Then got told to sit down. Along with the other 7 people waiting. After 20mins some young man came over, with the tiny tablet. No private room to talk. Just in front of the other people waiting. Such a huge space, used badly. Very tired chairs. No official customer service area. Really tempted to close my accounts.
October 2023 by Scottuss B
Slower than biden walking to a podium to talk utter cobblers ,wont be going in there again
October 2023 by Esamosis
Been there yesterday and I have to say that this branch lacks the minimum standards of being professional. Very disorganised, lady with green top was at the front with no name badge to display seem to be forced to come to work as her attitude towards customers is all passive aggression. I wanted to deposit a cheque but the way I was treated as a customer was shocking first they told me no need for queueing and I can just fill a form since it is international deposit then hand it to the lady at the front. When I approached the lady at the front she got really annoyed and told I need to go back to my original queue!!! This my experience but i have seen this lady at the front being rude to other people as well in a very passive aggressive way. Such a shame that Lloyds bank have now come to standard where customer service is almost non existent.
October 2023 by olorunfemi medupin oye
great service, very professional I opened a current account in less than 10 minutes with everything fully operational
August 2023 by Andy Bates
Handled routine enquiry about my bank transfer limits etc, polite and understanding. Thank you
April 2023 by Lauren susan
Went in there for help and got the help I needed in ten minutes was amazing
April 2023 by Jason Ferryman
30 mins to pay a cheque in. Machines not working. Bring back the old days :(
March 2023 by Doris Gillies
I went into this branch today just to get two mini bank statements from the ATM machine ,For some reason the bank has removed the seating which were their ,I did ask one of the assistants,I was told that their doing a refit on the bank ,I always use the paying in machine when I getMy wages ,I found the seatting very useful for when I wanted to sort my money out ,As the only other seats were up the other end ,Please can you put the seats back again
February 2023 by Stephen Butcher
Completely incompetent staff. My OAP mother is now down £700 because of 2 incorrect transactions made by your staff
February 2023 by Mayer Levy
Great service and helpful working team.
January 2023 by Jana Vydrarova
Not dog friendly which is fine by me if only they had a sign outside. They do not , which a lady I was dealing with inside would nearly argue with me over it.Get a grip????
December 2022 by Steve Mann
Had to go to the branch in town as was unable to sort the problems with my accounts online and not able to access anyone on the phone but the girl in the branch was very helpful and sorted all for me.
October 2022 by Saad Amin
there is always only one counter with slow trainee operational even if there are hundreds of people standing in queue inside. had very bad experience there
August 2022 by A D
Self service is not the future, it?s unpredictable, unreliable, and is a poor substitute, nearly always needing assistance from a human interaction, very nice welcome from a lady to try and transition changes away from the manned tills, today but it?s not for me at all it takes longer to queue at the self service than the faster moving queue for actual service! Having just lost the local branch on St Johns, accessibility and service is diminishing at quite a rate, would completely avoid if I could, but all banks are the same. It?s the staff and customers that suffer.