March 2024 by Nathan Jonathan Obiakor
Their services was fast and excellent.
March 2024 by Ryan Damant
Thanks Rae for your help, great customer service and polite
March 2024 by Oliver Evans
The young lad that served me had impeccable service. I went in to buy a light bulb and the tools to fit it all items were spot on I could not be happier. I cannot emphasise enough employees like this must be recognised for outstanding customer service. I will now return to this branch for all my auto needs.
March 2024 by Clive Carter
Charged for something I didn't want or request. Shocking
March 2024 by Jay
5 stars to the Colchester Store!My Yuasa motorcycle battery failed after 6/7 months, wouldn't hold charge and has been on a maintenance charger when bike not in use.Spoke to customer service who are absolutely useless, still waiting for a call back and it?s been 4 days. I called to chase it multiple times, was given an incorrect case number which they listed for a number plate claim?, and closed it without my knowledge. Was asked ?why do you need to speak to a store manager?? ?Why??, putting me on hold needlessly just to waste time, could hear them laughing about it in the back ground, a complete joke. On another phone call they put me through to a store 360miles away from me after asking for my postcode. It?s laughable.I even tried to speak to head office to complain about their customer service, they don?t even bother with you. Promised a call back twice in a day. Not one person could lift their arm to call me back or take a phone call.Took the dead battery to the Colchester Halfords store and explained everything to Wilson and Rae, and Rae resolved my issue in a matter of minutes. Thank you again!I would sooner run head first into a wall than waste another unlimited minute calling Halfords customer service.
March 2024 by Tessa Young
The staff were very helpful and Donna took her time to help me and sort every thing out, nothing was too much trouble. Can't thank everyone enough, Thank you
March 2024 by Kennet Bill
Good customer service. The employees are approachable and friendly.
March 2024 by Hairy Fool
Staff was aware of price reductions not shown on ticket and further reduction offers that saved around 20%
February 2024 by John Hammond
Checked live feed , that the store was NOT BUSY !, phoned them and No One answers the call , when you go into the store staff are standing about talking to eachother .
February 2024 by Lee Shaughnessy
Very good customer service. I needed some paint for my car and the manager there, had the time and patience to find it. Thanks you.
February 2024 by James S
Really pleased by the service Jess provided instore, it should be possible to give 6 stars!
February 2024 by michaela appleby
Absolutely brilliant service from Olli and Omar. Bought my new bike from Colchester store and the pair of them could not have been more helpful. Excellent advice and wonderfully kind and helpful.Thank you so much - a credit to Halfords.
February 2024 by Lee Joslin
Shop its very well stocked, staff were friendly, in particular Matt W (store manager) and Rae who were both extremely helpful polite friendly and in particular Rae who bent over backwardsand went out of her way to help. Very valued member of staff. Thank you. I will be visiting again for sure and can highly recommend Halfords Colchester
February 2024 by Nn Bb
Too many staff, just chatting together instead of helping customers
February 2024 by C Smith
Lovely service from Rae and the new man, Danny