April 2023 by Janice Green
One person working on counter no self service wkg\\nLarge queue
December 2022 by Luie Wolf
I had the misfortune to witness the very poor attitude of employee "Denisse". An aged, white, blonde woman who's customer service did not only upset a lady who was kindly asking about a letter and kept her poise very settled through the whole tormenting experience but also made everyone else in the queue feel awfully uncomfortable as she kept being condescending, disrespectful and generally grotesque towards the customer. This kind of behaviour was and is completely unacceptable from any point of customer service let alone from someone representing a multinational as it is the Royal mail itself.Very disappointing and frustrating to witness.
October 2022 by Nadia Ali
Excellent, friendly service by the South Asian lady with short hair. Sorry didn't get her name. Give her a raise!
October 2022 by Samantha Blake
Queued for an hour to pick up pre-ordered foreign currency. One member of staff only, all three self service machines out of order and a photocopied note taped to a pole advising customers that they would be closing early. This post office is consistently understaffed. Only use if you have no other choice available.
October 2022 by Andrew ?Andy? Glazier
The staff are horrendously rude, I have no idea how they're employed anywhere. Had the displeasure of dealing with Denise and her manager Aditi, who not only have no clue how to do their jobs, have a strange sense of self importance.
October 2022 by Michelle Minnaar
Worst Post Office I?ve come across in a long time. Massive queue. Heavily understaffed. Just plain dreary and horrible. Avoid at all costs.
October 2022 by Abi Collopy
Extremely long wait, poor staff. Seem to be trying to replace any staff they do have with self service machines! Avoid avoid avoid!
October 2022 by Nadia J. Ali
Excellent, friendly service by the South Asian lady with short hair. Sorry didn't get her name. Give her a raise!
October 2022 by Sabnam Rai
Very rude and poor service. Mainly the two senior older staff. Seems like no one taught them manners even at this age. Such shame.
July 2022 by June Mitchell
Very poor service ,rude staf continuously for last 2 years all need re training
May 2022 by Dr. Qaiser Haider
Long queue, short on staff, difficult to use self-service kiosk, no welcoming smile on staff's faces as they are always tired of customers and servicing them. Royal Mail should consider hiring more staff with adequate customer services training.
May 2022 by Steve Cuthew
Dreadful service must have the worst manager on this planet. Better signage for Foreign Exchange queue and friendly staff would improve matters.
May 2022 by Alice Nichols
There are never enough staff working to serve all the customers they are run off their feet - especially when people want to renew their passports. More staff are needed. The wait to be served is extremely long.
March 2022 by Donna Liburd
This post office has signed for a tracked delivery of mine which did not get posted. I've waited well over the timeframe to receive it back. I would like to contact the post office to get someone to take action - but there is literally no way to talk to someone. I have tried to complete a lost item form and it times out- every time. I am losing the will and could use some support.
March 2022 by Jack Ramsden
EVERY time I go into this post office, a member of staff is either rude, unhelpful or useless. No wonder people are being replaced by machines, I?d honestly recommend the PO to quicken up the process and get rid of the staff now?