February 2024 by Sharon Dunkley
These people stole my Daughter's bank card after their electricians closed the external ATM while I was in the middle of a transaction. They were closed but I shouted through the door and was told electrical work was being done and as it's not a Nationwide card it will be disposed of and not returned. Staff didn't have a brain cell between them to put a notice on the ATM beforehand and the refusal to open it up and hand back my card is a disgrace. Reported this branch for theft. Glad I don't bank here.
February 2024 by Paul Bush
Horrific branch with no customer service skills (especially one particular male staff member). Best thing they could do is sack all the staff and start again.My experiences will lead me to never be a customer again
December 2023 by jackie miller
love this Nationwide when ever you in there the staff are always happy to help nothing is to much for themBen was so helpful helping me to sort my App out thank you to all of the kind staff
September 2023 by Simon Lethbridge
I?ve just been into the Brentwood branchI was help by a fantastic lady Angela whoWho has provided me with information to update my accountsVery helpful and talk with clarity that I could understand
August 2023 by A!! !!!
I went into the branch in Brentwood and was served by a lovely helpful lady at the desk I believe her name was Ang from what her colleagues Called her. The branch seemed really busy and I needed to get a statement for my college and after a minimal wait Ang got it done for me and she asked if I had online banking and emailed me instructions how to do it In case I needed another one in the future. It was my first experience of using a branch and the staff at Brentwood all seem very helpful great service.
August 2023 by Toni Macaroni
I went into the branch at Brentwood and spoke to Catherine, what a lovely helpful lady! She had time for me and put my mind at rest, exactly what a lot of us need in these difficult and stressful times. Also spoke to Sam a few weeks back in the same branch, equally as kind and helpful. Thank you to both, I shall spread the word! xx
August 2022 by Suzanne
Great branch with helpful staff ?
June 2022 by Robert Robson
Very helpful and friendly
November 2020 by Richard Cade
Excellent friendly service at all times. Highly recommended.
October 2020 by John Evans
Wow!Amazing chat with Wendy at Brentwood. Incredibly wonderful person and so helpful.I am in the Philippines and she was so supportive and gave me good advice.Credit to the company Wendy and thanks for your time and adviceIamcurrenly inInv
October 2020 by Elaine Goddard
Well done to Nationwide for making it a safe place to visit during the coronovirus outbreak...I dreaded having to go in as it's so small....well organised, one in at a time and even made sure the people waiting outside were away from the door.Wish all small shops this efficient.
December 2017 by ali minion
This building society is very close to Wilsons Corner, there are bus stops nearby, Inside the building society there are three counters for money transactions and a help desk, although these are not always manned, It has automatic opening doors, and is suitable for wheelchair users. An free ATM machine can be found outside.
September 2017 by Brian Lindsay
Very helpful staff on every visit over the past 25 years
November 2008 by Qype User (markcr?)
I don't think that this is a full-on Nationwide branch, but you can do most things here. There isn't ever much of a queue, even though there's only ever one person behind the desk all of the staff are friendly and efficient. The only negative is that you can't pay in a pile of full money bags. They'll only let you pay in a couple of bags per person per day.