March 2024 by Keith McGregor
Gary was extremely helpful & sorted out our requirements quickly & easily. Top service!
March 2024 by AJ Kiltie
Absolutely appalling place to go. I went in there today with my little brother to look for a nice rug for my recently purchased property. We were immediately greeted by an older employee who demanded that we leave now and get out while running towards us. Upon asking him why we got shouted at to leave even though we were looking for rugs with the intention to buy one. Once I explained this the employee rudely said ?well are you going to buy one or not? promptly left as I will not give this company business if they can?t even employ staff who can act professionally.
March 2024 by Daniel Scales
I visited the Braintree store on the 8th March 2024 and was helped by Gary. Really helpful and friendly service, Gary went above and beyond to help me. Would recommend to anyone.
December 2023 by Jaynie Swanson
Couldn?t have asked for better customer service, Gary was most helpful and knowledgable. Came out a better product than I went in for without costing the earth.
November 2023 by Emily Hill
Garry was very helpful, and patient with us and our thousand and one questions. He know his stuff and was very attentive, even in a busy store.
October 2023 by Amelia Soro
After a satisfactory measure, our details were passed over to the Braintree branch. Jennifer was an absolute star. Pencils and paper out for my little boy while we sorted out our order, she even switched off the automatic doors so he couldn?t run out of the store while we were considering our options, really helpful picking out the carpet and underlay, and was just a real ray of sunshine. She even managed to schedule in our fitting to our very tight deadline meaning we will have new carpets when we move into our new home. Unfortunately an exceptionally rude and aggressive man interrupted our check out process, Jennifer dealt with it with such grace. Thank you Jennifer.
September 2023 by Sarah Dew
Darren was super helpful in putting together everything we needed for recarpeting our whole house and staggering all the fittings to make life easier! Highly recommend!
August 2023 by David Gethin
First class service from Jennifer and Darren! Thank you for your help and expertise sorting out a new carpet! Will definitely recommend! Thanks.
July 2023 by Veronica Clarke-Scholes
Fantastic service! Jennifer, Darren and Sarah have made the whole experience easy and clear. Thank you so much!
July 2023 by CP
Me and my partner visited a few carpet companies today and Darren at Carpetright was by far the most welcoming and helpful! Answered all of our questions, helped us find the perfect carpet and got the fitting all booked in at the same time. Looking forward to seeing how it looks at the house!
July 2023 by Ryan Williams
I attended today and wasn't too sure about what I wanted. I was met by Darren & Jennifer who were more than helpful. I came away knowing more about carpets, underlay and flooring than I did before going into the store. Definitely recommend a visit if you're looking for flooring! One thing to add is that even when I looked at more expensive flooring, if it wouldn't work for me, I'd be told to reconsider and even shown cheaper options. They aren't out to sell you the most expensive stuff, they're there to offer proper and fair advice.Edited review.Sadly, the experience having left the store wasn't as expected. The initial estimated quote provided in store was quite a few hundred pounds out (fair enough, as it required someone to actually measure the property). Later on in the process after I had accepted the final quote and sent payment, I was contacted weeks later to say I had been incorrectly quoted for the labour and that I was another few hundred pounds short. Therefore an additional unexpected payment was required, through no fault of my own.The store experience remains excellent. But a shame to have been quoted incorrectly.Now that the products I chose have been fitted, I am pleased with the overall items.But I can't help but change my initial 5 star review to 3 stars. The fact that I was quoted incorrectly for the labour fitting fee ruined my experience. Having already paid quite a few hundred over the estimated in store quote, the additional labour payment was unwelcomed.
July 2023 by Natasha
Placed an order recently for kitchen, hallway and living room. This is being fitted on 14th august. We have now decided to add the stairs and landing to this order. Rosie came out to measure and was very helpful in arranging our fitting time to an earlier slot to what was originally booked. She was very polite and extremely helpful. Arranged the carpet with Darren and he was very polite and helpful. Look forward to my fitting of everything on the 14th august
July 2023 by chris harding
Darren was really helpful, couldn't do more for us while looking for a new bedroom carpet.
July 2023 by Keely Hammond
Went to the carpetright in Braintree was greeted by the assistant manager Darren, he was very friendly to talk to, no job was too big or small. Found to be very helpful and polite
July 2023 by John Dow
Top class service by Darren and Sarah.Easy and efficient. Will definitely be using Carpetright again.10/10