September 2023 by Brenda Graham
Excellent staff, very helpful and knowledgeable.
August 2023 by Robin P
The gentleman serve me was very very helpful even made me a cup of tea made it easy to choose a good quality mattress service was excellent
August 2023 by Heather Brown
Excellent service! Professional, polite and informative sales person, thank you to Martin
August 2023 by susan middleton
We purchased a new mattress at your portslade store of Dreams. We were served by a charming young man, Benjamin who was courteous and knowledgeable. It was a pleasure meeting him and we are very pleased with our purchase which is due to be delivered next week
July 2023 by Tina Yeo
Should be -1 star, if not more.Absolutely awful company. Bought bed and mattress in 2018 which mattress had to be replaced within 4 months after a bit of a battle, as it appeared that had advertised the firmness wrongly when we bought it which was causing back problems.The replaced it but the newer mattress was cheaper but they refused to refund the difference. Neither mattresses were cheap ones.Now just over 4 years later, within their guarantee warranty period we have issues with this mattress. Both sides dip where we lay, despite turning the mattress every 2 weeks as advised when we got it. Even after this time we still rota it 2 weeks. When it is turned it doesn't make much difference, the dip remains and they will not replace it. They say it?s within the tolerance of 5cm, the recent check showed it had dipped to 3.5cm, and is causing back pain that am having physio for it.The company they sent it were appalling - in and out of the house within 20 mins including testing the mattress, confirming it has dipped but 3.5cm and that turning it won?t make much difference but as it was within the 5cm tolerance then it won?t be replaced, despite the fact I said I was suffering back issues and under a physio for it. Laying on it for a couple of minutes isn?t going to say a lot. He asked if I was happy with his findings and explanation and I said ?no? but yet he marked the form as I was happy with his response and left. Just because its not the maximum amount under mattress tolerance before they have to replace it, they won?t even though it?s causing me lots of back issues and effecting my sleep too because of the pain and discomfort.On receipt of the report, I noticed it has the customer?s signature which is not my signature but a swiggle, and as far as Dreams are concerned, I signed it and if I want to dispute I then to take up with the company that came out. What?s the point they will only defend the person, as each time they get called out to an inspection they get paid.Contacted the mattress company - Silentnight who kept advising me to liaise with Dreams, though they did say they would also email them about it which has made no difference.SO, AVOID DREAMS - 2 MATTRESS ISSUES WITHIN 5 YEARS RELATING TO THE SAME ORDER, WITH RUBBISH SERVICE.*******************************Thanks for your response Leanne, but I have been dealing with yourselves in customer service, so you should be able to locate my issue but I won't hold my breath to get a satisfactory reply or result.
June 2023 by Philip Evans
What an easy time we had when my Wife and I visited our local Dreams store in Portslade. We had spent much the morning researching what we wanted for a replacement bed.Upon our visit we were greeted by Steve who looked after us very well and took on board our requirements. He introduced us to the new sleeptech system that have in store and within a short space of time we ended up agreeing to a purchase that we now look forward to receiving. All in all a very satisfying experience.
June 2023 by Amanda James
We came to look for a new bed. We were approached by Ben a sales associate he was friendly and a real asset. He knew his mattresses and was very approachable.
April 2023 by Richard Welstead
Great experience with super helpful staff. They've got an awesome machine which helps guide you through the massive range of mattresses they have for you to try in the store so you can find the right one for your body. Double thumbs up!
April 2023 by Karen Jeffcoat
Purchased a new mattress very pleased great service they know there stuff
April 2023 by Rosemary Appleton
Wide range of mattresses. Helpful staff.Reasonable prices.
March 2023 by Joshua Halliday
Just bought a mattress from Martin, excellent customer service and was really understanding with the kids who were clearly excited to be there. Would fully recommend, great price, great service thanks team!
March 2023 by Sue Phillips
I did not get his name unfortunately but he was a very tall man, he could not have been more helpful, he was so thorough in helping us find the ideal mattress for us and nothing was too much trouble!!
March 2023 by Frans Rowe
I brought a bed the other day and was very impressed with the selection in the shop, and the service I received from Guy
March 2023 by Andrew Thewlis
Absolutely fantastic service Kevin the manager was amazing highly recommend
March 2023 by Gail Buckley-Gohil
Moment I walked in the greeting was warm and welcome from a chap called Steve, I believe, nothing was too much trouble. refreshments offered as well as any help with the mattresses I was looking at, very patient even though I stated that I was only at the looking stage. I will be back.
