January 2024 by Leigh Sargent
Staff not interested. It is touch and go if you get a nice staff member!
January 2024 by Keyvan P_S
Discussing Customer service , The office is close but it says on the Google ,its open.And also ,I collected my paracel but it says on the system ,The paracel has not been collected because the staff of the post office did not scan Codes and confirm collection of the paracel.Collecting process is so simple but they do not know how to do the collecging process and they are getting pay for their job .When I asked to reconfirm Collection because they did not confirmed and solve the problem,they said we cant do anything .They put me in the Middle.I never ever choose this post office again because they do not provide service right .
January 2024 by Caroline Dorling
Josh was fantastically helpful in helping me. First of all establishing that my old mob was defunct and secondly topping up my smartphone- all done without patronising me! By the way I tried to contact the mob phone department in Tesco lewes and when I finally talked to someone it turns out she was in South Africa! Really good service and I am very grateful- thank you!!
December 2023 by Rob Bragg
The majority of staff are nice enough here but that?s if you?re fortunate enough to select the small window in the week it might actually be open. Ignore the hours online, ignore the hours on the sign in the shop, it really is just pot luck. It would be easier if they stopped pretending like they?re open the majority of the day and stuck to a regular schedule, even if that means just 1-2 hours per day, at least it would be consistent then. There have even been periods the entire post office is shut for over a week due to ?IT issues? meaning you?re unable to even collect parcels. I would therefore avoid if you actually want to receive or collect your post and opt for the shop in Laughton instead (who are capable of sticking to a regular schedule). Unrelated to the post office, but if you?re thinking of buying food/drink in the shop, think again, you?ll need to re-mortgage and even then it?s unlikely the item will be in date.
December 2023 by Katherine Ballantyne
Post office doesn?t have set times so you can go and it?s closed. They?ll tell you when it?s open, but that?s often wrong. It would be good to have set times even if that?s 1 hour a day so you know when to go.Also my boyfriend hates this shop because they never have good groceries.
September 2023 by Alison Collins
Shocking customer service. Managed to lose a parcel I sent through them, went from a helpful member of staff offering to check with Royal Mail, as to why the parcel was still showing as being with them, to a thoroughly rude member of staff (Tyler) answering the phone later in the day when I phoned again to enquire what the outcome was. I was talked over then hung up on. Honestly avoid this post office if you can.
June 2023 by John Hainsworth
Absolutely useless as a Post Office as it is never open when it is meant to be!
April 2023 by skhturner
Ignore the website/Google details and call ahead if you need anything more complicated than dropping off a letterOften closed because of IT issues and/or short staffingWhen open, there's usually one person manning the till and the post office- but they can only do one at a time which means long queues
October 2022 by Bob M
11-Sep-22: advised by staff at Ringer PO - you can't post any international mail there as they don't provide a 'global service' - avoid a wasted trip and use one of the main POs.
July 2021 by Linzi Mason
Rang up today to ask about changing Euros to pounds.It says on post office website that you can do this. According to Linda Hart supposed to be the manager and Sam Guildford I cant!! Two very rude people who just can?t be bothered.Will make a complaint to Post Office head office.Terrible way to treat customers.
September 2019 by Lisa Jones
Incredibly handy after-hours service and friendly/competent staff at this post office. On todayâ??s visit, however, I was bluntly informed that the PO till is closed daily from 18:30-19:00. I strongly suggest an update to existing online opening info to reflect unprecedented amendment.
July 2019 by Kevin lane
The post office is open during the shop hours so I was able to post my parcel at 8.30 pm. The young chap who served me knew what he was doing and was efficient. What's not to like?
July 2019 by Ollie Trusson
How rude are the staff!! Waited in a line that went round the hole shop for 20mins to be told the post office is closed due to her being to busy as the shoppers are more important
February 2019 by G
SUCH a rude, scruffy, miserable old bloke behind the PO counter... shall NEVER go there again.
January 2018 by Richard Poore
Friendly, hard working staff and a much shorter wait than WHSmith in Lewes. We use them 3 days a week and always the same service.
