January 2024 by Lukasz Galka
Beware Wickes are scammers they refuse returns by all means so if you think you can return something do not be fooled. I have receipt and customer was not happy with item but they refused so money out of my pocket. Well done Wickes to get rid of builder from your shop!
November 2023 by Chris Sharp
Poor service. Staff Need training.Went to Brighton store today to pick up some Jablite insulation after having checked on line showing 11 in stock.I Only needed one.I asked an assistant about it and he didn't seem that bothered that it wasn't there and said not a lot he could do and walked away.I was so disgusted with his attitude I left the store even though I was also going to purchase £50 worth of goods in my trolley which I would have purchased had he cared a bit more.So Wickes lost a sale there.This is not the first time stock issues gave arisen with this branch.
October 2023 by james rowe
Wouldn't put a bulk bag of mot in the back of my van.have them put in all the time at the builders merchants
September 2023 by Babak Diznabi
Ovi is a supper helpful and friendly person. Thanks to all Wickes personal. They are very nice
August 2023 by Barry Coppard
Products ok don?t have your dream bathroom fitted by them it became a nightmare.fitters reluctant to do what you want they take the easy option .left a lot of mess,plaster all round window frames,then when done hit you with another bill some work costs not even discussed.just feel it was two weeks of my life wasted.complaints department is a complete waste of time.
July 2023 by Mena Basta
Friendly and lovely staffMostly Tom and Miranda they went above and beyond to make sure i left the store satisfied
July 2023 by Ross Vaughan
Two stars are generous. Tried to call the design team over two days. Never answer the phones. Gave up. Going elsewhere.
July 2023 by Rex Wickham
Spacious site with good car parking. Large section for building materials, less space is given to final fix trades.
June 2023 by Richard Warburton
I payed 25k for a kitchen on April 4th at the Brighton store, it's now the end of June and no sight of a kitchen. My emails are ignored and no one in the store picks up the phone. Absolutely disgraceful. Next stop trading standards
June 2023 by Richard Wood
I regularly shop at Wickes and found them to be pretty decent overall however my experience has been ruined by their draconian parking regulations. I popped in a couple of weeks ago to pick up some decorating equipment. Got home and realised I needed a few more items so returned straight away to purchase these. I received an £85 fine from their parking management company for returning to the store car park within an hour. It?s a disgraceful way to treat customers. I had to fight it. Wickes don?t give out store receipts automatically, only if you ask for one. I was able to prove being a customer only by going through bank statements and showing evidence of this. Overall a load of hassle and stress. As a long term customer I?ll take my business elsewhere in future.
June 2023 by Matt Ewbank
Went to get some things for the house. All good. Got home and realised I?d forgotten something so went back to pick it up. Now got parking fine for re entering car park within an hour. Guess that?s the last time I shop at Wickes
June 2023 by Maha Sanjari
Delivery is very bad! They sent a message on the day of delivery, but we didn?t receive a call from the driver. We tried to contact them by calling and messaging them but no reply. Then we had to transport the work-top ourselves.
May 2023 by Chloe Jessica
Amazing store with such helpful staff. A young woman called Elle was so helpful with everything I needed, will definitely be returning to this Wickes for future products.
April 2023 by Andrew S
Untidy, empty shelves, huge queue. Standard Wickes experience then
April 2023 by Robert Dobbs
Awful company to get a bathroom installation from.Installation date was 4 months later than stated by designer when placing the order. Faulty part was sent which delayed the job by 6 days. 15 days in now and we still have no bath/shower or fully working toilet. See photo for 15 days of progress. All you get is apologies and no actions or urgency shown.Maybe when the bathroom is done we will love it, but unfortunately the experience so far has been awful.
