September 2023 by Riss C
I booked an appointment with the salon online and when I turned up they said they didn?t have it in their system. I understand that mixups happen but the lady kept us waiting 15 mins before telling us that she didn?t have the booking in her system, and then she was so rude to me and basically asked me to leave her salon. The customer service really needs to improve.
September 2023 by Classic DNOB
The ladies at Venus are really splendid. Good service and a really nice pedicure. Highly recommend
August 2023 by Inma Vila SolFire (Inma)
I don?t usually leave reviews but how this business is still going is beyond me.The lady who I believe is the business owner is just so bluntly rude to customers. I was waiting for over 45 min for my pre booked appointment before I asked how much longer is it going to be, as all I was told on arrival was to take a seat.Half of my appointment was done by the girl I was originally booked with (manicure, she did a great job) and the pedicure half was taken over by the lady boss as she had had a cancellation.Halfway through the pedicure someone walks in wanting something fixed and she?s asking me to stop for 15 min so she can take this other job. I said no, I waited long enough for my appointment, they can surely wait their turn?Then she?s huffing and puffing and going on about how demanding everyone is lol.Anyhow by this point someone else is rightly complaining that they have been waiting also 45 min over their appointment so she leaves me to go over to them, set them up and come back to me. Her next appointment has also just arrived so the rest of my appointment is now rushed as she?s clearly stressed out.When I got home I noticed two of my toe nails are having the polish coming off already! That?s gel polish, supposed to last two weeks.To top it all up I was overcharged, gel polish manicure & pedicure is £58 (that?s what my booking form said) and they rounded it to £60. Not a lot, but put me off from tipping the girl that did my manicure, she was actually very nice.I must admit this is not the first time I come here but it will be my last. The first time around they were also running late but I thought it might just be one of those days. Now I realise it?s just the norm here to treat clients with no regard. Why bother pre-booking appointments if you are not going to honour their time?Definitely DO NOT recommend
August 2023 by Max
Love my nails! Got them ready for Pride and they were brill. She really took her time and care making them look stunning. I think the person who did my nails today was Maya.Service: Acrylic nails
July 2023 by Sarah Tarbuck
Get regular pedicures but decided to book here so I could also have a leg massage. The staff were so rude and aggressive towards me that I left in tears. I mentioned 3/4 of the way through the treatment about the massage and they blamed me for not mentioning it sooner. Avoid this place at all costs
April 2023 by Watersk 10
Came in last week for dipping SNS infills & so disappointed with them . 5 came off/cracked/chipped by Sunday . I have never had this problem with other salons. I used to use this salon a lot but changed due to my nails not being up to scratch but thought I would give another try as that was a couple of years ago but now wished I hadn?t . They were not dipped enough and only 1 layer of shine on top . My nails usually last at least 2-3 weeks not 5 days ! Such a shame as it has put me off ever going back again .Service: Manicure
April 2023 by Adrian Waters
Really disappointed with my SNS nails. I only went here as my usual salon was booked up . It's only been 3 days and 3 have broken already and 3 chipped . Such a shame as been here before and normally ok but not this time . They did not dip them enough and only one layer of shine on the top . My usual salon dip 3 times and 3 lots of shine and they last 2 -3 weeks . Will definitely not be returning . Very disappointed. And total waste of my money
March 2023 by Shaz W
Asked for a pedicure and was told yes. She took my old gel off and put my feet in soak. Then a lady came in who had an appointment with her so she left me to do that. 20 minutes later I'm still waiting and the water has gone cold. Asked her how much longer and was told another 15 minutes. Dried my feet and walked out at that point. She shouldn't have agreed to do my feet when she knew she had another appointment due. Got a half hearted "Sorry about that" and left. Won't go back.Service: Pedicure
March 2023 by Lisa Taylor
I booked an appointment for myself and my daughter for a pedicure and shellac. We arrived on time to be totally ignored and were eventually asked to sit! After 15 minutes I asked when we would be seen and were told 30 minutes. This meant our appointment was going to be 45 minutes late! We did not wait! I would never use this business again and would never recommend this business to anyone!
February 2023 by Mia Arditi
Don?t bother booking! I have been here a few times with a booking and have always been asked to wait at least 30 mins - almost like a booking doesn?t matter. The nails are always rushed, lumpy and don?t last that long. Never much warmth from the people working there so wouldn't bother personally.
January 2023 by Siobhan
If I could give less than 1 star I would. Nails nothing like what I asked or showed them despite me mentioning this during the appointment. So messily done, only did 1 layer of colour so it?s see through. Now, 4 days later the top coat of all my nails is peeling off. Don?t waste your money.
December 2022 by Ingrid Boyd
What a rip off! £30 for a 15-min rushed spa pedicure for my grandson (the therapist left the salon immediately after)! Paid the same for my grannddaughter's 45-min pedicure with a different beautician and including polish. Queried it and got told it was £30 for my grandson. Won't be coming back...Service: Pedicure
December 2022 by Macy Gorman
Really unhappy with my nails my first time here as my usual salon was booked up, they pushed me to have sns which I did not want then proceeded to cut 3 of my fingers and file the cuts with no apology and the final result is sloppy and wonky will not be returning I DO NOT RECCOMEND not worth the moneyService: Acrylic nails
December 2022 by Deborah Motta
I knew the salon for over a year the owner is not very pleasant but overall it was ok...until she started to freak out and be very difficult.I will recommend other nails shops more up marketService: Manicure
December 2022 by Sarah Steeples
Ivy was amazing from the first point of contact to the end of the procedure.
The results are beautiful and Ivy made me feel at ease throughout What a beautiful talented lady . Highly reccomend and can't wait for more treatments x