September 2023 by Jasmine
Super pushy sales tatics, they will not leave you to browse alone and are continuously asking you to smell things and test them out. At one point, two of the staff were offering me things to smell/try at the same time!! Thankfully, someone came in, which meant one of them eased off my case, but off she went to hound the poor woman who walked in. Honestly, I felt like i was in a back-end market abroad. I didn't know where to look as my senses were overtaken by these women hounding me for a sale.Everything is also priced a little higher than a regular body shop, which is super cheeky in my opinion. The woman seemed genuinely annoyed when i asked to use my nhs discount at the till.In all honesty, I would rather spend extra money travelling into central brighton to go to the other body shop than step foot in here again. Everything felt off.
May 2023 by Chanez Fettel
Very bad experience !!! And this is not the first time, I thought I would give it another shot after a few years, I felt so forced to purchase their items I wanted something specific and I was approached so quickly without even looking at the items with the same person as few years back, they wouldn?t even LET YOU TALK to explain what you are looking for? you can definitely not browse in there. On top of that they don?t tell you it?s independent and that it DOES NOT BELONG TO THE BODY SHOP CHAIN until after you buy !! So I couldn?t use my point card or my discounts !
March 2023 by Michelle Webb
Unfortunately not a very nice shopping experience had in this shop. As soon as I was through the door I was approached by a member of staff who asked what she could help me with. I said I was just looking and assumed she?d leave me alone. Wrong. She hounded me the whole time trying to push sales on me. It was obvious what she was doing and I didn?t like it. To make matters worse she actually took an item that I was looking at out of my hand and put it on the side only to whisk me over to the other side of the shop to try and sell me something more expensive! It was very all very uncomfortable. I had just wanted to go in there and enjoy looking at the products. I tried to make it clear to her that I didn?t want any help and actually ended up feeling rather bullied. Awful shop, over priced and terrible customer service. Probably down to bad management and poor staff training. Funny how I?d always wondered why it looked empty ?
March 2023 by Lesley Allen
Cant use body shop vouchers here
December 2022 by toni
Member of staff was incredibly rude.
July 2022 by Sarit Z.
Went in looking for a cream to help with acne that I had already used with success. I was told that tea tree (its basic component) actually risked to give very bad reaction with acne. I was offered a serum saying the the basic component was sea weed and that would help. I was in a hurry and bought the product for 3 times the price of the original cream I was looking for. I went home and looked for information and actually I was confirmed that tea tree is successfully used against acne - the opposite to what I was told I the shop! I looked at the serum I had been offered and that has nothing to do with acne nor blemish skin. By the way it doesn't even contain sea weed as I was told! It is to protect against pollution! It is definitely the last time I am buying in this shop.
July 2022 by Sara Ewens
Visited today 3rd July 2022Walked in with my mother she asked for a product that we had seen on line .The body shop stocked it .to be told no not in this store 3 timesthe assistant didn?t give us a chance to explain just said no 3 times .assistant was very rude and abrupt no customer service at all . Wouldn?t go to this shop again very unhelpful. and rude .
May 2022 by Jon Rana
What started as a very helpful ?sales person? turned very quickly into being hounded into adding more and more products to my small purchase. There?s the obligatory upswell store employees can be forgiven for trying but doing it multiple times. Literally standing in front of you asking what you?d like to add to you purchase. Turning round and saying ?well? indignantly is very very poor. I?ve heard similar experiences from other people too. I?m sure she?s lovely otherwise but chill out on the sales save us all done akward ness please!
April 2022 by Sally Orr
Not happy - don?t normally buy from here but was passing - everything is more expensive than normal body shop prices and even with a complimentary 10% off came up much more expensive. Won?t go there again - no prices on goods , pushy sales staff. No transparency that it?s a franchise . Be aware .
September 2020 by Coral
Everything is about £1 more expensive than in the normal stores/online? Weird. Plus they never seem to have any promotions on? I would rather shop online or at one of the regular bodyshops ????? feel like they?ve decided to be a little extra bourgeoisie just cause they?re in hove, maybe? LolNot giving them a 1 star just cause I love body shop products themselves, and the workers are fine, I just don?t wanna get duped by the made up prices in this store ?
September 2020 by Claire Roberts
Great shopping experience. I got what I needed, with good advice. Will return
June 2019 by Sigurgeir Sigurgeirsson
(Translated by Google) Comfortable service and good smell.
April 2019 by Becky Coleman
This is a franchise store. Goods bought cannot be returned and everything is more expensive than from the official shops. Just be aware
April 2019 by Anna M
Best Body Shop!! Helpful staff
October 2018 by John Langford
Good staff got what I wanted