January 2024 by Roland Belgrave
Superb customer service. In an age where it is close to impossible to get any customer service, instead the norm is to go down a rabbit hole of telephone options, it was incredible to receive such a great service here. A young European only to eager to help, above and beyond.
January 2024 by Katherine Lilley
Recently has my appointment with Ulrich. Very professional, very thorough and explained the benefits of varifocals and how to wear them. He also made it clear that I could try them for 100 days and if I didn?t get on with them I could go back to my normal lenses. Excellent service.
January 2024 by Dominic Morgan
The staff are pleasant and friendly, but there is almost always a problem with the lenses or glasses. The latest being that the wrong lenses were ordered, leading to a two week delay. Billing and contact lens administration is very poor, any slight deviation from their process seems to cause significant issues. Opticians are good.
December 2023 by Purplescorpio
Very quick service. Knowledgeable staff and a good choice of specs.
November 2023 by Jonathan Ranger
I've been to Specsavers at George Street Hove for my glasses for many years, and always had excellent service, advice and treatment. Well-trained, pleasant and helpful staff, and some of the best Opticians ? especially Charles Forshaw and Ulrich Wildenmann.
November 2023 by Marcus Bernard
Very efficient service in providing me with new spectacle and also diagnosing an eye infection! Staff are very friendly and helpful! Highly recommended!
October 2023 by Sharron O'Connor
Thank you to all the staff at George St Specsavers. They are all polite and very helpful.Special thanks and gratitude to Lizzy Burton, who's exceeded my expectations with her skills and her customer service care. Truly appreciated. Also, special thanks to Martin Bull, who is always so courteous and friendly... he explains everything so clearly. Lizzy and Martin, the 5 stars are well deserved. Many thanks ?
October 2023 by Nio Zamanian
As always I come back to Specsavers in Hove because of the great customer service and the professional, kind and caring staff. They always take a genuine interest and do their best to help you and I?m happy to travel an hour (as I no longer live in Hove)to get there just for their amazing service. Very friendly staff. Thank you!
October 2023 by Michael OP
I?ve been using this store for many years now, and I?m generally satisfied with the service I receive. This time, however, the service I received from the assistant called Sarah was absolutely exceptional. She dealt with the various problems and even solved one that was not in her remit. A first-class member of staff.The only reason I docked a star was because I was there to complain about my new glasses. Needless to say, Sarah dealt with this promptly, efficiently, and highly professionally.
October 2023 by juliette bidwell
I had a routine appointment booked for an eye test a few weeks ago. Just want to say what great customer service I had, really good experience all round. I was served by Richard Perrie and Jesse and they all went above, and beyond, to make sure I had the right glasses and fit, so pleased with the experience. Definitely recommend Specsavers in George Street, Hove
October 2023 by Ellie Gunston
Was so very impressed with the service I had at Specsavers George Street. A lovely welcome, clear instructions, expert optometrists with good clarification of eyesight situation. All in all a great experience.
October 2023 by Rebecca Grace
Love Specsavers Hove. Such attentive knowledgeable staff . I feel they really do care .
October 2023 by Warren Bath
Very inexperienced fitter did nothing but yawn. other wise excellent.
August 2023 by oli riches
Exceptional customer service from Tom. I?ve had some issues with contact lenses and needing new glasses and he went out of his way to help in both sorting an eye test and transferring my lenses over to hove. My partner and daughter said what a lovely chap too. This kind of service is really welcome and appreciated
August 2023 by Jon Bruton
Superb place for getting your eyes sorted. Great deals and helpful friendly staff. My glasses were made really well too.
