April 2023 by Dimyana Shakir
A friendly, efficient and knowledgeable staff. You?re guaranteed to be welcomed with a smile and a lovely chat with Bal, the manager. Bal goes above and beyond to make sure you?re taken very good care of. Not only are you taken care of on a professional level, but also made to feel as part of a family. His beautiful plants reflect this loving care. Definitely one of the best out there!
February 2023 by Emanuele Borghesan
Many workers here are competent, but in the other hand, there is someone who try to put you in difficulty. If you are a forenger, i don?t suggest this shop at all.
January 2023 by Pippa
Recently asked for help with emergency meds. Horrid can?t do attitude on phone. Not sure about other staff but this woman could do with some customer service training . Then phoned Gunns, had everything sorted in 45 minutes .
November 2022 by Faze Micky B
Fantastic unparalleled service. I tried other pharmacies in the area to get an emergency prescription for my son but to no avail - they were aloof and unhelpful. However, Julia at Lane and Stedman was brilliantly helpful and got it sorted. She is a credit to her profession: 'can do', practical and attentive. This is, by far, the best pharmacy in the area. Go here for peerless unmatched service.
November 2022 by Richard Voiello
Worst chemist in Brighton and Hove. I wish I never switched to them. Every week they mess my medication up.
October 2022 by Federica Nucci
The best pharmacy in England. They are professional, knowledgeable and supportive, especially the guy who runs it. Every time I need advice I'm confident that I will find my answer there.
August 2022 by claire marchant
I have been using Lane and Steadman for about 15 years. I?ve seen staff come and go. I must say they current people there now are amazing. Bal and Julia are amazing. They go above and beyond to get you things when not available. The chemist is lovely and clean, beautifully air conned and Bal?s plants brighten the whole place up. Genuinely feels like a community when you go in. You feel like they know you and will help anyway they can. Home delivery of meds available at anytime too.
August 2022 by Greg Stewart
A really wonderful Pharmacy with excellent staff who are so very helpful. They are caring and polite and deliver my medication promptly. Many thanks to Callum for his deliveries. He is an excellent young man. Shout out's also to Julia the pharmacist and Bal. I would mention you all by name but am a little forgetful these days. The best Pharmacy in Brighton and Hove hands down. Thank you all very much for your many years of help. Bless You all.
August 2022 by m m
I?ve just instructed my GP to send my prescriptions elsewhere. Rude staff who doesn?t even bother saying hello back. The young man is very efficient and friendly but there?s a woman (black curly hair, mid to late 50s, grumpy looking) who is so unfriendly I felt I was begging for my medication and that I was bothering her the few times I went there. She might be in the wrong job if she?s so miserable? Just awful service if you can call it that. I know about supporting local businesses but I?m going back to Boots, terrible experience.
April 2022 by Paul Kennedy
I?ve been using them for some time, but since the Covid lockdown in 2020, I have been hugely reliant on them.Quite frankly, they have been amazing - going the extra mile when they can, always friendly and clearly very knowledgeable and skilled.Dealing with (long term) illness can clearly be a very stressful situation and I really value how they go about their work - very professional, very supportive.In one word, brilliant.
February 2022 by George Begbie
Hi I can not rate the staff in this pharmacy enough. I am a carer for a disabled lady and I couldn't get to chemist in time to collect medication so the the young lady called Lilly took it upon herself to walk and deliver the medication herself i can't thank her enough for the help she gave me. Again it's not very often you find staff that will go above and beyond like she did for us . Thank you.
February 2022 by Clarabee's woodcock
I have had good previous experience with prescriptions. However, their stock of first aid dressings and bandages were nil, my daughter had a bad scalding accident and i rushed there,as its a chemist & nearby, and was shocked to find no stock. Young lady was indifferent and non-caring. I went to Tesco and got sanitary pads to use as dressing until i get to Boots.
December 2021 by Chris Barrick
Just want to thank Lane and Steadman for going the extra mile with my son's prescription. They spent time after closing to fill in part of my son's emergency prescription from what they had in stock. I think they are doing their very best with a system that doesn't function at all. Well done.
December 2021 by Balint Bodroghy
Wonderful friendly service, expert staff, ready to help out with my failing memory, whenever needed, which is often enough, and prepared to expedite prescription requests by contacting to promptour GP's surgery...Could't ask for anyrhing more...
October 2021 by Anna Izabela
I agree with the review down below. Younger stuff very friendly, the older woman with black hair grumpy, miserable, sometimes rude with how she answers simple questions, talks to you like you bother her, she has NO IDEA of what customer service is about. Every time I go there ( my local pharmacy ) I?m treated unpolitely by her. She obviously must hate her job. No hello, no smile, nothing from her except from grumpy face and terrible rude customer service. The young man who works there and other girls are lovely. But the elder woman brings this place down and the opinion. What a shame.
