January 2024 by Robin Turner
There was a large range of different sofas there. We found the staff to be attentive but not pushy or hovering over you the whole time.
January 2024 by Richenda Solomon
I found the customer service very good but not because they were smarmy and after a sale in fact the assistant was very thorough and put me thro my paces to ensure that the sofa will fit on delivery. At first I found this irritating but this lady was doing a great job to the best of her ability, was courteous and kind and extremely helpful despite my obvious irritation at first. Well done. I hope after all of our discussions and measurements it does in fact fit!
December 2023 by Dasha Chechkova
The Store: Kerri who helped us with our purchase were great - 5 stars I would've given to the store!The Sofa: was a solid 2... arrived dirty, the colour and fabric was off. Even so I would've kept it probably.The DELIVERY TEAM: 0 stars for the delivery team. They were overwhelmed with orders, dropped the sofa on the pavement (it was a rainy day). They also significantly damaged my property causing my front door frame to break, various dent on the walls etc. They have 0 regard for your property, even when you tell them to stop they keep pushing. I ended up not accepting the sofa and told them to just take it back - I was done.CUSTOMER SERVICE: Obviously after the events I immediately phoned dfs to make a complaint. Whilst initially helpful and understanding they have now been 'reviewing' the case for 3 weeks. No refund or compensation for my poor Grade 1 listed door frame yet. Initially dfs argued that I shouldn't be entitled to a full refund and they still wanted to charge me 30% for making the item and attempting delivery.... That sounds like a them problem. Obviously I argued back and that's when it went under review. The issue is, the door and doorframe are both Grade 1 listed, and according to a carpenter are not repairable and I would need a new door frame - try explaining that to Heritage England!I sent the sofa back, I bought a sofa from Ikea that very day which I'm currently sitting on and the delivery people were lovely and DID NOT even touch my door frame. Getting your money back from dfs seems like a waiting game with no end in sight...Please note that: the store is lovely and I would've loved to have given them 5 stars. It's just sad the company and the third parties they employ can't match up to that standard! Do I recommend? No. Would I be coming back? Absolutely not.AVOID AVOID AVOID!
December 2023 by Rui Carvalho da Silva
Most horrible experience at DFS.Went to a shop, purchased a sofa.A couple of days later, we receive a call saying the delivery is to happen in a few day's time.Following day, we receive a call from DFS saying that the sofa we bought in the shop was sold to someone else. Now, to buy the same sofa I am asked 3 times the price I paid originally, because I was buying a discounted sofa.I gave my old sofa away and would just like DFS to honour the sale and send me the sofa I bought, assuming their mistake if selling the sofa to someone else, considering they stick the same sofa online.
December 2023 by Shani Day
My mum had her suite delivered by 3 guys who could hardly speak any English my mum is 83yrs old.They came into my mums home where she has just had a lovely grey carpet laid the guys just walked straight in and left muddy prints and marks on the carpet.I was disgusted.
September 2023 by Hannah Beach
We went to our local store this weekend armed with pen, paper, tape measure to make our initial choosing process. One of our children needed the loo and a member of staff kindly showed the way. About 30 minutes in I noticed a coffee machine with paper cups. I asked a female member of staff if customers could help themselves and she very begrudgingly said she would do it for me. No smile, no eye contact. I said that I didn?t expect her to do it for me but she did and handed it to me. I thanked her and continued our search. When we left the store I thanked the staff and the same female member again couldn?t bring herself to look at me and just said ?bye?. We then immediately walked back past the shop to go to our car and two members of staff were heard saying ?yeh use the loo and have a coffee!? I don?t appreciate being spoken about when we were simply using the shop as you are supposed to. I have been waiting to feel well enough during my cancer treatment to purchase a new sofa and this has saddened me. We will not be going back there and I recommend others don?t if you would like to feel welcome and able to look at sofas. Very disappointed. The female member of staff in particular really does need to get a non customer facing job or just be kind!!!
August 2023 by Matt Palmer
Absolutely horrendous aftercare!! Springs coming through sofa after only 4 weeks, with sharp points that may harm my children or my animals and I have to wait 6-8 weeks for a repair. Can?t even escalate the complaint past customer services nor get contact details for the store Manager.
July 2023 by Matthew Maynard
Good range but so limited on products on show
July 2023 by Roger Dunford
Spacious, clean, friendly and welcoming,Although you now you are a potential customer, Bev made me feel at ease and not under any pressure, she even got the last £5 out of my wallet for charity
July 2023 by Jasmin Esguerra
Bought Fewston 4seater, delivered 23/4/23, threads breaking after a month. Fabric kit ,I had to follow up, delivery persons did not speak to me at all, careless on handling cushions. Floor protectors posted late. Breaking threads after a month. Sent DFS sofacare person only to snip the threads, and ordered replacement cover. I emailed them to ask for replacement or change of product and warned to give review of the product, no reply and worst the product was removed from their page 4/7/23?disappointing?
June 2023 by Judith faulds
Mixed review, hence the score. Product excellent, service in store good, bit pushy, but knew her stuff. Delivery shambolic is the polite word. Day 1 never turned up, and only called me after 2015, when slot was 1415/1715. Arranged another time, and did deliver, but dragged the sofa over a wooden floor, and couldn't complete as wrong screws. Finally sorted, but still waiting to hear about the floor damage. So personally although the product is good, the after service doesn't make it worth the risk.
May 2023 by Alfie Relixi
Me and my fiancé went in to look for a sofa for our new place , we were treated with no form of respect or even acknowledged or even asked if we needed any sort of help. Every other customer was greeted and offered help almost immediately. I?m assuming it?s because we?re young.If you want a sofa just go to Sofology a few doors down and you?ll be greeted with a warm welcome and more advice than you could ask for.
May 2023 by Matthew Gain
Nice store, awful customer service. Numerous members of staff in the store but not once was asked if I needed help, had to use the website whilst in store to find information and ended up leaving as I'm going to spend my money in a store where staff didn't seem to care.
April 2023 by Ben Capon
Very friendly service, knowledgeable and no hard sell involved
April 2023 by Tabitha Pookolet
My experience with DFS has been poor at every step of the process. The sofa was delivered with manufacturing failings (a socket to screw the leg in had not been drilled out and fitted). It also arrived missing a leg and with rips to the fabric.So far, I have called every day (3 times on day of delivery) and each time been promised a manager call back. A week on, still no call back. To add insult to this, they started the finance agreement to pay for it, even though on the day of delivery I had requested they make sure they do not do this and they agreed. Looking at their Directors structure, they don?t even have a director of or senior person accountable for customer experience, which really shows. My partner is autistic and suffers with extreme anxiety triggered by disruption to routine. The sofa was left blocking the room in which he usually spends most of his time. I asked two advisors that I spoke with if DFS had any type of vulnerable customer process or way to escalate, one just said no, one said ?we don?t, but we probably should.? I ended up having to move the sofa myself, after calling to check I was permitted and that they wouldn?t try to blame me for the damage it had at the time of delivery. It?s now sitting in the kitchen, desperately waiting for someone at DFS to call me back and do something about it!
