March 2024 by Darron Hartas
Not been into a DFS for many years and I was pleasantly surprised at the choice of sofas. The prices seemed very reasonable to me, with many great looking and comfortable sofas for under £1000. We subsequently ordered one online after measuring up back at home. Delivery estimate is 7 weeks and £100 delivery charge.
February 2024 by T (Tea)
We are so pleased with our sofa purchase. We love the velvet Dylan express recliner and won't have to wait long! Really looking forward to our new furniture. Thanks to our sales lady Emma for looking after us. Lovely coffee too!
February 2024 by Carol Sharp
I went into DFS Eastbourne to buy the Patterdale sofa. Jason who looked after me and my husband was fantastic, the hot chocolate was tasty. All in all a great experience.
February 2024 by Home Home
Just bought the San Antonio from Sam (Amazing) I can't fault the service as this is my third sofa from DFS. Jason who looked after us before was also very good. 10/10 Eastbourne.
February 2024 by Christine Hartfield
Fabulous selection of sofas. Prices are high.
January 2024 by Lee Skinner
Great service, and they do a decent coffee.while they go though the paper work . HIGHLY RECOMMEND. If you need a new 3 piece suit
December 2023 by Gill Smith
Disappointed with our recliner sofa which is not as comfortable after nearly three years. The recliner chair has stopped working and despite purchasing extra cover, neither DFS or Guardsman will even look at it and we are expected to pay to have it repaired regardless of the fault. Appalling after service. I was promised a call from one of the managers and I got a one sentence email instead, advising me to use a 'pay for' service. We have spent several thousand pounds with DFS over the last three years and we would never shop there again.
December 2023 by mark n standley
Very helpful staff.. had a great experience in store
December 2023 by alan stone
Great , brought a lovely couple of sofas and two tables
November 2023 by Nick Byers
I have just got off the phone with my mother who is a 65 year old disabled lady. She has been in and out of this store for the last 2 months ordering a sofa which turned up broken. She has since wanted to cancel the order as it has been handled so badly. She called the customer support who said she could only cancel the order in store. She then went to the store and spoke to a manager called Jason. Jason told her that he would cancel the order and she would get a refund within 5-10 working days. She waited the 10 days and went back in to ask what was going on. Jason then proceeded to say she got it all wrong and that head office had been trying to contact her for collection of the broken sofa. My mum then called the customer support who said they had nothing come from Jason about the issue and that he had not put anything on their system about my mum wanting to cancel. Jason proceeded to leave my mum in the shop as he had a managers meeting. As it stands my mum is set to lose 20% of the money she paid and left without a sofa. This Jason should be ashamed of himself for lying, especially to an elderly women who?s only family is not local due to being in the military. Please avoid this shop and especially Jason. Better off in SCS.
October 2023 by A Yalcin
Found the perfect marble living room set here. Tracy Dodd was very helpful with searching for the perfect furniture and assisting us throughout the placement of our order. Great service and quality furniture!
July 2023 by Sue Levett
Lots of choice, friendly staff, goid deals
June 2023 by Paul Hemmings
Very proffesional, friendly staff who were exceptionally helpful.Great selection of Quality furniture.Pretty decent cafe latte too.
April 2023 by Aggs Russell
Shocking! Do not buy from here! Was promised a delivery date, 4 days later it arrived. Manager couldn't care less! Was promised a refund for no delivery but manager refused to honor this and offered a hamper ? Spoke to head office who refunded the money. I I won't be buying from here again!
April 2023 by Richard Nettle
We bought a new sofa here.We was explained our options and came away with exactly the sofa we needed. Highly recommended.