October 2023 by James Wilding
Once again had a good experience at CeX. Friendly helpful staff who reiterated the process. Called me up to advise an item was not working. Money in back before you know it. Very satisfied.
October 2023 by olivia
went into the shop earlier this week and was served by an extremely rude man, think i heard someone call him craig. he was very unhelpful when i asked him questions about one of my games and it was overall not a pleasant experience. as someone who works in retail too there is no need to treat customers in this way.
September 2023 by Kayla Boucher
My card was stolen and used to charge $214.54 at your store on august 17th and I?ve been trying to have this issue resolved since if someone could get in touch with me to get this matter resolved directly with the merchant that would be great thank you
August 2023 by Arin Awari
Hi, I bought a iPhone 11 Pro at this place and came to know that the battery health was really bad (79%) Before buying this phone I was told that if there was any problems, I could just get it fixed with the 24 months warranty with you guys . So I went to the shop and they tested the phone. They said they tested it for 45 minutes where I could But they only tested it for 12 minutes and saying the The batteries not affected, but then I contacted Apple and they said it needs to be changed . So I have been lied to from you guys (You said you left it on for 45 minutes) When I checked in settings todays usage was only 12 minutes. When I use this phone for meetings within 40 minutes this phone is low battery (10%) . I expected for you guys to change it but what a got is lied to . Once again before buying I asked if there was a problem with battery will it be covered (They said yes) And now they are not
July 2023 by laura paflin
I love the shop but sometimes they wont take my games when my 1 yr warrenty is still in use
July 2023 by Jamie Mongardi
Like a numpty, I broke the digitiser on my phone the other day. (Just out of contract, new life on Sim only)I was desperate to be up and running again. I was told to try CeX. So I popped in on my lunch break. I was back up and running within 30 minutes. A like for like phone for £155. Very happy with the Service and will highly recommend to friends and family.I am no good with names. But, thank you to the lady who served me, very patient, knowledgeable and polite (lady with piercings ?)
July 2023 by Marius Anghel
Avoid this shop ! I've bought few days back a couple of PS4 games and I didn't check them, today when I tried to install them, two of them the discs are scratched.Not happy with this at all !
June 2023 by jamie fergusson
*AVOID AVOID AVOID*Cashed in my S21 Ultra and used £70 of the cash on a tablet only to find that the tablet ran ridiculously slow and kept disconnecting from the WiFi.I took the tablet back 20 minutes later after being told that if there were any problems they will take returns no questions asked. I told them about the problems and they said that they can only give me store credit. I tried to get my phone back along since I had all receipts and they refused. I had to spend the £70 voucher on an item I did not need or want.I will NEVER use CEX again and regardless of what the manager has to say about this review the staff were completely useless and did not care.CEX will take your money for a bad product, only to palm you off with vouchers for more bad products when dealing with returns.
May 2023 by Thomas Evans
Popped in 10 mins before closure to get some Wii games (had a list so wouldn't have been long). Was told the upper floor of the shop has been locked up and couldn't be reopened.Staff generally disinterested in attitude and weren't willing to help. Had travelled distance to get to store. Time and effort wasted.
May 2023 by Moisii Norbert
About 3 weeks ago i was in the store to check how much i can get for a 14 pro max 256gb purple, i mentioned on ine of the back camera lens has a slight crack that doesnt affect at all the functionality of the picture quality not wide or zoomed, that obviously can be replaced by any repair mobile repair shop..50£ and thats ok.. the problem is that i was offered.. 200!!! 200 for a 14 pro max purple!!! My question is isn?t this should be illegal to offer these prices and after they repair they sell for 900-1100?
April 2023 by Giulio M.
Wide variety of games. Some stuff is really cheap. But some stuff is wildly expensive. Also, I feel like every time I go in there, theres at least one drunk person shouting about something.
April 2023 by Rafael Ceriz
A busy store with a good range of electronics. I visited on Saturday 09-04 to buy a graphics card to replace my dying one which was already 2nd hand. Some 10 choices, all on the top shelf so not very visible, but a good mix of prices/performances available.I'd like to thank Jodie (Jody? Jodi?) for her excellent service and great attitude: she was very patient while I examined the cards available and made my choice, and highly knowledgeable in the store's warranty and returns policies. She spoke clearly and with confidence, and in turn so could I, despite usually having some social nerves.Jodie is certainly a competent representative who made my visit a pleasant experience, and I hope to see her again next time I come in for some parts!Safe to say the new card is working...for now. No doubt time (and a few gaming sessions) will tell.
April 2023 by Ed Zilla
Good store with a nice selection. Could be better with games. Friendly staff!
March 2023 by Deathmetaljef
Very poor exchange rates for dropping items into them. Staff can be very abrasive and arrogant
February 2023 by S Downer
I would like to thank the assistant in the Eastbourne store who helped me last weekend. There was bit of a queue and she noticed I was struggling whilst waiting to speak to her again as I have a slipped disc. She very kindly brought me a chair to sit o whilst I waited even though my transaction itself was complete. I think here name is Jodie. Apologies to her if that is incorrect. Her kindness really lifted my day. What a great representative for the business she is. All the staff I saw were courteous and helpful to the customers they were serving but I felt she really went above and beyond.
