Spent time choosing and pricing all the tiles we needed and stupidly just said 'yes' when asked if we needed grout / adhesive . They sneaked several bags into the final bill @£40 each. Only found out later when we needed another bag that it was readily available off the shelf at B&Q (and every other DIY outlet) for exactly... read full comment
Shocking customer service. Assistant couldn't be bothered to look up from his highlighting when asking me what I wanted. Tiles needed to be ordered and would take a couple of days. They were completely indifferent to what i was there for. Rude! Carried on with his highlighting and I walked away...
Very helpful staff who will work to get you the best price. Good range of tiles.