February 2023 by Lesley Thompson
Disgraceful customer services in after sales. They are demanding l make a return in person on faulty goods when l have explained l am disabled & this is not easily possible ! All l requested was a free return bag/label & a replacement product. They have more to loose than me as they are discriminating, totally lacking in Customer Services and without empathy. I urge anyone to use an alternative perfume shop.
October 2022 by juicy yummy food
Lucky we get what I like, at discounted prices ?
October 2022 by Nicky Mark
I want to say a big thank you to Summer for being so kind and helpful after I bought perfume and the spritz twist container for my handbag. I managed to break it and Summer arranged to replace it for me at a discount and also showed me how to use itr properly ! Thank you see you again soon Lovely Summer and Lynne :) excellent service and consideration with emails too - impressed !
October 2022 by Ali Kahraman
this is to buy perfume today. I came to the store and I still can't believe what happened to me it was a sales personnel with no work experience, I think the manager who made the sale was watching us with great attention and did not interfere in the dialogue in any way, although she heard all the conversations. Taking advantage of my distraction, they sold me as a perfume toilet, not as a perfume. Also, upon my request to refuse, the manager spoke to me and told me it was your choice. I chose between two perfumes, the testers, chanel and dior, I chose the dior and said I want the perfume essence. Even though they didn't have perfume in their stock, they didn't tell me this and they took advantage of my lack of English and my distraction. They were rude I bought the product and went home to try it, I opened the box and sprayed it a few times, I got very little smell on me and I looked at the box, it's not the perfume based one, it's the di toilete one. I came back 20 miles and paid the parking fee again and came to the store for change and they told me that you opened the packaging and they said we can't change it, I said I want the perfume-based one in response, you heard us, you were right next to us, why didn't you tell me why you didn't have it in stock? you sold me tolite like perfume because my english is poor and i trusted you and i didn't check the packaging sg I will call the police if you don't go, so I asked him to call the police and he said to the sales person, you go, he wanted to leave by taking his bag, so this person made the sale to me, so when the police came, I said let's talk together. maybe the employee did not have official permission a fraudulent and lying manager, I definitely do not recommend shopping from people with this mentality
March 2022 by Clinton Davies
Rude, Unhelpful Staff in there. The Customer Service is pretty bad indeed! Too long to explain the WHY!? Never going back in there for sure!
January 2022 by Stellar Andrews (Chemical Blonde)
Couldn?t complete the order, never refunded me until I spent 40 mins on the phone. Then the replacement order sent to wrong address. Customer Service agent was uncaring and rude. DM chat useless and that?s being kind. This company doesn?t care!I?ve been left to chase my order through the Royal Mail system. TFS did nothing to help.
November 2021 by A A
Popped in here yesterday Brighton Store as my local store doesn?t stock Tom Ford staff are just plain rude the lady acknowledged me when I entered said she will be with me in a moment as serving a man in front yet then allowed 3 people to push in front completely ignored me and also the other staff member looked at the person behind me and asked them how she could help am I invisible? after 20 mins I walked out there was only myself and one other customer to start with I will never go back in this shop
July 2021 by Justin Finkelstein
Nice service but double the price of other places for one of my go to fragrances
September 2020 by Claire Claire
Not the most friendly place to shop
August 2019 by Madeleine Judge
Very helpful. Compared prices with other stores and matched the lowest one. Very happy.
July 2019 by Just Me
Was helped by a lovely lady who was patient and friendly, would visit this one again
May 2019 by Robert Williams
Good service and 20% off today
October 2018 by Rob Key3s
I went to the Brighton store yesterday and got the fragrance I wanted at a good price and the customer service was fantastic I can not stress that enough. However... the heat in the store is outrageous and dangerous. Both ladies apologised to me and my partner even though itâ??s not their fault. There is an air con unit but it doesnâ??t work and we were told there was no immediate plans to fix it! I was shocked! Instead they have little fans that blow out hot air! The heat in the store must of been 23-27 degrees! Itâ??s disgraceful and I will not be returning and will tell friends and family not to bother. If youâ??re going to treat your employees so bad I will not give that sort of company my money. The poor staff in there look drainedm!
July 2018 by jacob k3yes
I went to the Brighton store yesterday and got the fragrance I wanted at a good price and the customer service was fantastic I can not stress that enough. However... the heat in the store is outrageous and dangerous. Both ladies apologised to me and my partner even though itâ??s not their fault. There is an air con unit but it doesnâ??t work and we were told there was no immediate plans to fix it! I was shocked! Instead they have little fans that blow out hot air! The heat in the store must of been 23-27 degrees! Itâ??s disgraceful and I will not be returning and will tell friends and family not to bother. If youâ??re going to treat your employees so bad I will not give that sort of company my money. The poor staff in there look drainedm!
March 2018 by Scott G
Helpful and welcoming staff, with a lot of products seeming to be priced competitivly, subsequently, I brought my favourite Diesel aftershave.