December 2023 by Julie Ridpath
The pizzas were delivered cold had to warm up in the oven before we could eat them, had to order from you as you were the only pizza place open and you could not get our order
October 2023 by Edward
I present to you, Papa John?s infamous ?double pepperoni? pizza. Succinctly burnt with extra chewy inedible dough, a wonky shape akin a stroke victim, and the haunting unanswerable question, ?how little pepperoni would there be on a normal pepperoni pizza??All of my pizzas and sides came in a similar menacingly overcooked and poorly thrown together format - so much so, I had to throw away more than three quarters of my order.This is my first time trying Papa John?s as well; lucky was I to have not had this experience up until now, I miss those blissfully ignorant days already - unaware of how good I had it.
October 2023 by Toby Maher
Got my order completely wrong waited hours for the wrong pizzas to arrive stone cold and tasted stale and disgusting, called and complained, manager promised refund as she said it was too late to send out a new order, kept chasing and chasing every week, and everytime they said it would be paid in 5 days, it?s been 3 months now still no refund, now a new manager has come in he said ?it?s not his problem and won?t refund me? was very rude on the phone tried to remind him that?s not how consumer law works in the UK and he can?t just refuse to refund something which has already been agreed by the same company, kept interrupting me and said it?s not his problem go online and complain (which I have with no response) then eventually hung up and won?t answer the phone. Will do a charge back through bank anyway but they?ve just lost a load of customers (used to place orders for corporate firm) but I can see from the other views this place is worse than ever now with appalling management that are too lazy to even speak on the phone let alone make good pizza.
October 2023 by Justin Duncan
Ordered a collection. The pizza was well made and tasted delicious and fresh. The staff was very polite. Top marks!
October 2023 by Rebeka Stech
Pizzas do not look like in other papa johns . Like no effort put in to it. But it was edible.
September 2023 by Brighton Cocktail Services
Waited an hour to be told the pizza oven wasn't working properly. Then every five minutes the guy kept saying "ready in two minutes". This went on for twenty minutes, he lied.
August 2023 by Mar4232
Worse takeaway I have had in a long time. As a treat for my child?s birthday we ordered a takeaway supper so disappointing. The order was wrong, we ordered a pizza with the onions taken off and they ignored this completely and it was covered in onions, so this went in the bin. Paid 59p each for 4 dips and they were all wrong and not the ones we had ordered. The food was over cooked and Luke warm. The pizzas boxes looked like someone had been sat on them for the journey. There were burned bits on everything. The garlic bread was so dry and chewy it was hard to eat and didn?t taste like there was any garlic on it at all. Waste of money I would never order from here again and the thought of having food from here makes me feel sick, never again.
August 2023 by Tom Phillips
Ordered a pizza and some sides, my order arrived an hour later, missing the extra dips I paid for and the vegan pizza I ordered came with bits of pepperoni on it. Called to try and get it sorted, was told the manager is busy and will get back to me, it?s been 4 days and nobody called. Next time will be ordering from domino?s, at least when they make a mistake they amend it, at least from my experience.
August 2023 by Suki Westmore
Hard to review food I haven't received however 2 hrs after placing my order I'm furious. No food, no answer on the phone, no update on their tracker.Do I go elsewhere and risk not getting a ref at some point in the future... I daren't I can't af this.Utterly useless!
July 2023 by mollay2018
So disappointing - I highly suggest to order from elsewhere. The tracker never updated to let me know food was on the way - I had to call twice and my food finally arrived 2 hours later and stone cold! Shocking. Staff seemed friendly enough but are seriously letting themselves down with their levels of service. There are plenty of other delivery choices in Brighton so this Papa John?s branch really need to buck their ideas up!
May 2023 by Jamie Banks
Not happy because we have been waiting for 2 hours and are ordered has been cancelled and we can?t get a refund there not answering the call they keep putting the phone down
March 2023 by christJ6936HK
Absolutely terrible - took our order, it looked to be progressing, via on line updates, but nothing ever arrived. I don't mind if you're too busy to take the order, but why keep us hanging on, for over 2 hours, for an order your not going to deliver?
December 2022 by Caroline Batchelor
Dreadful service, pizza ordered at 5:30 for a 7:30 delivery - not arrived 40 minutes after scheduled time, phone not being answered - customer lost
December 2022 by Jake Leedham
DONT ORDER FROM HERE!!Took 1 and a half hours to arrive so everything was stone cold, received the wrong drink and all the quality seals on the boxes were open and torn. When I tried to get compensation they were closed because they took so long to deliver it, and so now I'll have to wait till Monday. Absolutely terrible, never ordering from here again!
December 2022 by Glen King
Waited 3 hoursTried to call no response, accept its busybut shoukdnt give a 1 hour time limit. Food arrived cold, all of it. Paid with card that was a mistake. Had no choice but to wait. Won't use again. Read reviews to see if it's worth it!!!!
