August 2023 by Philip Butterworth
I was not impressed with the service I received, nor with the staff's ability to sort out my problem.One month after posting this review I had cause to revisit the shop and this time I was dealt with by Abbie, who was extremely helpful. I have therefore amended my previous 2 Star review to a 5 star review. Thank you Abbie.
August 2023 by Patricia Aldrington
All the staff was very friendly and nothing to mutch trouble i would recamend it to people
August 2023 by Ieda Garekyaragh
Really bad customer service. Went to shop couldn?t help with anything. Called the customer service and talked with a lady named Ntobe (something like that) was just waste of time!! Hope someone address this issue.
July 2023 by Gary Tan
17/7/23.Stood at the door for 5mins while a woman staff stood in front of me and played with her phone.She was serving customers before that,so she did see me.?A very polite,professional young man came out from behind and served me in 3mins.Bought a Pay As You Go in Mar 2023 and every visit has been efficient.
July 2023 by Neil Williams
Went in to buy a specific phone only to be told by the 2 staff that were standing doing nothing that there would be a half-hour wait as there was a waiting list. Very odd as it would take only seconds for one of them to grab and sell me a phone.
July 2023 by victoria harrison
Great shop, excellent knowledgeable staff.Nothing is to much for them, everytime I go they go saying and beyond.
June 2023 by Mo
Went into 02shop this morning,was helped by Abbie who was very helpful, pleasant and knew exactly what she was doing, very professional and a credit to your store
April 2023 by Lorraine Tester
We visited today to update my husband?s phone and we received really good service from Jennifer who was helpful, friendly and professional. We would like to thank her and she is a credit to your store
April 2023 by Ant A
Thank you to Abbey for fixing my wife's software issues. Months of trying to rectify and you sorted it in 10 minutes. Thank you for your time and knowledge!
April 2023 by Joe Pop
Called for a bit of technical advice and Miriam who advised me couldn't have been more welcoming and helpful. Many thanks!
April 2023 by Hugh Parker
Went there as instructed by a Virgin Media operator but was told that O2 do not handle Virgin Media things despite the massive corporate merger. It looks like O2 will be dragged down the quality drain by their new partner as ironically their communication is poor if not non existent.
April 2023 by Anne Marie Brihoianu
I never went in there, so I wouldn't know ? I don't know why google is telling me I've been in there ? but I don't want to be disrespectful towards a company I don't know so I'm putting 4 stars ?
February 2023 by Hayden Hands
Terrible staff member. Shop was empty so would have assumed someone would want to help.Wanted to discuss three bills that are on the same account as it can get confusing for the family being under the same account. The team member gave no answers, had a sarcastic tone and in the end we left with no answers. Team member constantly looking outside and clearly didn?t want to help.Will be going in again tomorrow to get the answers we want.Terrible service from a member of staff who clearly wanted to leave and give no help.
February 2023 by Madeleine Clench
My Advisor Miriam was an absolute pleasure. She was so calm and friendly and her knowledge was so extensive. guided me through each stage. gave me a 5 star service :)
February 2023 by Tony Mugridge
Staff have good product knowledge and prices reasonable but store looked messy.
