March 2023 by Emily Wimbs
i went into here after experiencing quite a frightening event. nothing to do with the bank itself but this lovely lady working at the front comforted me, got me water and helped me call my mum and i just wanted to say thank you to that lady. it was so very sweet of her to take time out of her work to make sure i was alright. thank you :)
July 2022 by roders007
Great bank. Great services for everyone. Customer service is first class
February 2022 by frances gwilliam
I've been in here twice, and both times Scott has been extremely helpful and welcoming. I came in with a payment issue this morning and my problem was dealt with quickly and efficiently. Thanks!
February 2022 by Isabelle Winter
Kind and helpful staff. Recommend everyone to open an account here. I feel my money is safe with them.
December 2021 by Ian Fry
Number of cash machines just as you go in the store on your left hand side. There are also a couple outside. Convenient location being on the main road down from the station to the seafront.
October 2021 by Brad Bushby
Thank you Jake, you really did make a huge difference today, I appreciate all your time and attention you gave to my situation today. Personal finance is often a difficult conversation I find to have, but today it fet that little bit easier.I appreciate your help and i look forward to seeing you again soon.
September 2021 by Joe Williams
had a serious issue that needed dealing with. could not of asked for a better experience in all honesty my problem was resolved by the great attitude of the branch manager and professional team members. Thanks again
August 2021 by Julie Thorpe
I visited this branch today, 20th July and I can?t praise Prince enough. He was kind and courteous and went above and beyond to assist me. Well done Nationwide great customer service 5*plus
July 2021 by Lady Helena Vortex
Prince was amazing help .Enabled be to set up online banking with ease .Highly recommended
July 2021 by Mia Mackie
Excellent customer service! Jake in particular went above and beyond. A great team.
July 2021 by Hester Kay Rose
West Street branch staff are helpful and friendly.
July 2021 by Suzanne Stronge
I visited the branch Friday and Saturday 7th-8th May 2021 to carry out an urgent payment,Which turned into a complicated process because the organisation being paid had not given me the correct banking information. The patience and professionalism of Kevin was outstanding as we both dialled into an automated telephone call system to retrieve the organisation's payment information. It took 2 days and without Kevin it would have turned into a very stressful situation. Huge thanks to a great member of staff.
July 2021 by Julie Gray
These people went beyond and above their duty to help me in my difficult situation. I had to get a bank account because i split up from my partner and had to leave the home with my son. I was very upset and the lady that greeted me first was very empathetic and caring. The man behind the desk named jake was very empathetic and helped me with opening the account. I had some trouble opening an account and he phoned me to tell me its ok to open now. A couple days later i phoned the branch and spoke to jazzie and I told him how great and caring the staff were. I went in the following day and jazzie helped me sort out with my account along with another man who i cant remember his name. He was very helpful as well. I hope that head office read this and you give them a pay rise or something this is the best treatment I have ever had in a building society. I will definitely be staying with nationwideJulie
July 2021 by Sharon Watson
Visited the west street branch Brighton a couple of times, found the staff to be very professional, polite, enthusiastic and non judgemental especially James, Jake and Prince. Makes a pleasant change from other places and stood out to me.
July 2021 by Rebecca Tucknott
The staff here are always friendly and helpful. Prince helped me to sort out some paperwork at the last minute last week which saved me heaps of time. Very happy.
