January 2024 by Pat Blaesdale
I visited this branch of Milletts on 28th December to exchange an item of clothing . I did have to participate in some price negotiation but was served very well by Jara
December 2023 by Davey Scott
Worth a look about
December 2023 by Chuck Taylor
Useless, customer service non existent!
December 2023 by Taylor Ocean
Poor service! Has gone down the hill lately, the new staff are not as good as the guys working there last year!
November 2023 by Chrissie B
Sadly didn't have boots to fit, but I'm giving 5 stars as the shop assistant was so very helpful. She usually works in Tonbridge Wells but had been moved to Brighton to help out
November 2023 by irene matthews
Staff very helpful. Knowledge of product I was purchasing very good. Will recommend.
September 2023 by Keith Barry
Outdoor stuff at reasonable prices, because not everyone is Bear Grylls!
August 2023 by Lindsey
First class service from Nathan, providing expert advice on hiking shoes. Very friendly and helpful - a great experience!
July 2023 by Nicole Falleur
Love Millets since the 1970's for camping & outdoor gear, so glad they're still going ! On the high street and online !!
June 2023 by Ivy Alexander
me and two friends came in and caused no end of hassle trying out tents in the store- store manager Nathan was incredibly helpful and gracious the entire time.
June 2023 by Jayne Rowlands
Lovely store - great products with friendly staff and also use as a safe parcel pickup place when I?m not going to be home or at office!
April 2023 by mad harper
Absolutely superb service from Nathan and Otis at Brighton Millets today. My camping light is about 20 years old and suddenly stopped working. It's a really good, sturdy light and I was loathe to just throw it out. I took it to a DIY shop and two other camping shops and in every shop, the assistants just looked at it and said "dunno". At Millets, Nathan and Otis took my request seriously. They took the light apart, checked the bulb and batteries and cleaned up the connections. Nathan said "I hate giving up!" so he didn't. He found the loose connection and got the light working again. The connection is still a bit hit-and-miss so I bought a new light anyway (Hi-Gear, looks robust and reliable) and am keeping the old one as a spare. I am extremely impressed by Nathan and Otis's determination to get my light working. We live in a throwaway culture and should try to fix things before binning them! FIVE STARS AND MANY THANKS TO BOTH!!!
February 2023 by Sue Christophers
Small shop packed with outdoors stuff! Really helpful assistants too, not snooty like some shop assistants can be. Very happy with my purchases! Thank you. ?
January 2023 by Marlon Kirkham
Great shop and I had a superb customer service experience for me recently. I bought some gloves online that arrived but they were too small ? it was impossible to get them replaced before Christmas! I visited the Burgess Hill store to see if I could find others and to see if they could help. Unfortunately, they didn't have the size I needed in the style and make I was after BUT they were very helpful & kind and offered to ring around the stores to try and locate what I needed. After some retail wizardry on the system, they located my product in the Brighton store, they called them to confirm and were able to reserve them for me. I collected them the following day and I am extremely happy. Thank you to everyone involved at both stores, it's this type of customer service that makes such a difference and differentiates you from other retailers and builds customer loyalty - especially from me. Thank you! ? ? ?
March 2022 by Dave Mc Taggart
Very helpful and staff pleasant
