January 2024 by Matt Ewbank
Total chaos. Mess on every table. Bins overflowing. Staff just cooking for Deliveroo drivers so waited forty minutes for a burger. Avoid if you value your sanity.
January 2024 by Nico Hogg
25 minute wait for order mid-afternoon, unable to chase order as printer didn't give me a receipt with order number. Chaotic waiting area with a food delivery rider resorting to taking pictures of their ready-to-go order sitting on the rack in the kitchen area, in order to zoom in on and confirm the order number in the photo for themselves, then using that information to obtain the food from the harassed staff. Similarly, a waiting customer had to intervene on behalf of another customer, an elderly woman waiting to get her order handed over - this was clearly on a tray behind the till waiting to be given out but no staff member had done so for several minutes. Every table needed clearing and, even if customers wanted to put their mess in the bins, they were full and overflowing. Disabled toilet had an inch of standing water on the floor. Possibly the worst branch I've set foot inside, but they may have been having an off day. Food was acceptable when we did get it (the only reason this review gets it's second star), though missing requested sauces, but staff obliged politely when I raised this.Individual staff seemed to be doing their best but this is a *very* busy branch - probably not big enough for the task - and the place needs to be properly resourced and managed in order to deal with that. We didn't see evidence of either on our visit.
January 2024 by Alicia Tarnate
The Mcdonald in brighton Marina do not give the right order to the customer.And it's beef is dry and cold. My friend make an order for double bacon cheese burger large I told her to order a newly fry.when she come home the beef was dark dry flat and hard already .I told her isn't it I told you to order a newly fried even you wait quite minutes?like what I'm doing? She said she Said it when she ordered but when she reach home it was a very distressing condition of the burger.i want to bring it back but we are al ready hungry.It's always like this .Not all customers are the same.?
January 2024 by paul jones
This restaurant is not good. This time about 5pm on a Sunday the car park was almost full and with various vehicles blocking the very few empty spaces. No click and serve spaces free - as they have not numbered all spaces like some other places. So we used the drive thru. Took a long time and on reaching final window was asked to wait in the Car Park. We did so, and over half an hour later had still not had our food (simple order too), despite asking the delivering person as he went in and out, who couldn't give a monkey's. Went inside to chase up; they had clearly forgotten us but used the ridiculous excuse of waiting to heat the apple pies. Took us 40 mins to get food from ordering, about 50 mins or more from entering the drive thru. No compensation offered. Worth avoiding but I guess they know they're the only out-of-town centre franchise in the area, and they act like it.
January 2024 by Leon Fordyce-Ross
The music was great, the food was great but best of all was the service an employee called Leon made me feel welcome the whole time here and made sure people got the extras they wanted!!
December 2023 by Pav Virk
I had to wait for my food 35 mins. They asked us wait in car park. They completely forgot about it. After 35 mins when I went. Staff still didn't give full order. Really really bad service. And I think day by day it's getting
December 2023 by Tobsta 85
Should be a delivery?s only kitchen. The treatment of foot customers is appalling. Also likes to close when it likes despite putting signs up stating otherwise.
December 2023 by Carlos Clavijo
Never seen anything like this before.Do not recommend placing any delivery order to McDonald's Brighton Marina.
December 2023 by Clinton Cope
This is not the first time but the second time this week we have ordered food via the drive thru. When you reach the collection window you are asked to park In the waiting section and the food will be brought to you. What is the point of a DRIVE THRU? Both times this week we have waited over 25 minutes for our food. There are dozens of cars waiting for their food, everyone complains, leave their cars, go inside to find out what the problem is. After 27 minutes I myself went inside and questioned where my food was. My kids were hungry, we were hungry, I was told to wait while they check on my order. I get my order which looked like it had been sitting inside for longer than it should have. Got my food, and we left. The staff are friendly, I have no issues with the staff at all. I actually feel sorry for them as McDonalds are putting them in this mess. I live 5 minutes away. I got home and the food was cold, the nuggets were ice cold, and not crispy, again telling signs that they had been sitting for some time. My partner drove to Aldi to get the kids Nuggets which she cooked. My burger was a mess, looked like it had been thrown together without care as my chicken Big Mac, had no chicken in it, so charging me for it, but not fulfilling the order. It?s ridiculously honestly. If you cannot sustain a drive thru, do not have one. If you cannot serve hot food, give people their refunds.
December 2023 by Samir Lahlou
Orded food via drive-through to be told that they?re very busy which is I don?t see any customers and I?ve been waiting for half an hour and the food hasn?t arrived. How stupid is thatMcDonald?s, please do something about it otherwise you need to get a better staff
December 2023 by S J
Fillet o fish for 99p, can't really go wrong and can't really complain. Except I can, cos it took ages, my husbands fillet o fish was cold by the time I got mine. Miserable staff but its was 11pm, I'd be miserable too! Atmosphere was pretty good though, the husband even pulled a guy from the harbour who was waiting for his food. Which made his fillet of fish oh so worth it!
November 2023 by Andy Tingay (Tings)
The self service screen has no printer paper and the self service order progress screen was not working.I am all for this self service thing.... But only when it works!
October 2023 by Ryan Pennington
Came here for a drive through 23/09/23,Told to park up - waited ten minutes, left my girlfriend in the car, walked to asda and bought some groceries, came back and food still wasn?t there. A good 30min wait. Been given Half a large fries - Have just opened my big tasty burger w/bacon when I got home to find out there?s half a slice of cheese and no bacon. Seems like everyone in the drive through was also waiting 30 mins. This isn?t the first time service has been pants. Sort it out.Don?t bother going to this McDonald?s unless you?re drunk enough.Parking: Everyone was being sent to park up. Causing mayhem.
October 2023 by Stuart Walsh
It is always a treat to go to McDonalds Marina. The service is usually fast and the place is always clean - no Wetherspoons dirty tables in this place. I cannot for the life of me understand why people want to drive here in their car, queue, order, queue, get the meal then eat it in the car.Parking: The only reason I use the car park is a place to leave the car when I visit the restaurant. I see no point at all of using the drive-thru.
October 2023 by Will Hopkin
If you came to this McDonald?s thinking you would get a good meal without a long waiting time. You?re wrong? I?ve been to many different McDonald?s in my life and none of them have repeatedly disappointed me. Food will 100% never be fast, service is always apauling, and always will have some items missing in the bag. When you go inside to ask to get the food which they havnt placed in the bag, the staff will take another 10 mins to finally find what you asked for. All workers are brain dead.
