September 2023 by Joseph Zarins-Tutt
I've been using this gym since before COVID and the last few years have seen the facilities rapidly deteriorating. Whilst the gym is good given the size, the sauna, steam, changing areas and showers are in a state. The constantly smell, there are cracked tiles with mould and mildew grewing in the men's shower.The benches in the sauna are constantly broken and despite continued reporting over the last year nothing has been done. After speaking to a member of staff about why nothing has been done, I received the reply 'its been escalated, but they never do anything about it.' Pull your finger out head office.Do better Fitness First.
September 2023 by Nigel C
Grotty, dirty showers, grotty toilets, told them about these problems and nothing happened. Pity cos the gym itself and the people who work there are nice. Presumably the owners are not bothered about complaints. Such a pity as it?s one of the few bigger gyms in Brighton.
August 2023 by Ewa Schromm
Just wanted to share my bad experience with that gym.I signed up for a 6-month contract and as many people would think that after that time they will contact you and ask to renew or remind you that the contract is coming to an end soon.Have not received anything from them.So I cancel my direct debit after my 6-month contract and since then they have been harassing me with emails that I have an outstanding balance to pay.After many emails looking for an explanation, the conversation ends up that I didn't give the one-month notice and I have to pay one month extra, which doesn't make any sense.6 months contract it's a 6-month contract which allows you to leave when the contract will end.Do not recommend you to join as they are very disingenuous!The gym overall it's ok but there is a serious issue with the cleanliness and maintenance.The toilets are pretty disgusting!Fitness First is very unclear about the terms of the condition of the contract.And very unhelpful with any explanation or help.Be aware of joining that gym!
July 2023 by Bella Reynolds
For the price point you'd expect the quality of equipment and facilities to be in a decent condition but unfortunately not. Though the staff are lovely and accommodating, and the location is perfect for the train station, the machines and equipment are old and tired, the showers don't have locks on the doors, and one of the female toilets doesn't even have a toilet seat on it with the other stall having toilet paper on the door hook instead of the toilet paper holder. This is only the cusp of the problems. The bathrooms and changing rooms look as though they are rarely cleaned and there appears to be an over abundance of cardio machines in comparison to squat racks (only 3!). I could go on, but at the end of the day I think it's clear I wouldn't recommend this gym. It needs a massive overhaul in terms of renovation, cleaning schedule and new machines.
July 2023 by James Ascott
PTs who vape in the gym while working with clients, a water fountain where the water comes out hot (not room temperature, HOT), a changing room where half the showers don't work and the toilet leaks perpetually and staff (most but not all) who don't understand the meaning of the words 'customer service'. Save yourself the money. Can't wait for my contract to end and would've left months ago if I hadn't been tied in. It gets one star only because the kit is decent and it's not too busy depending on the time you go (and because there wasn't a zero stars option).
March 2023 by Jethro Holman
It?s not that big compared to other gyms around so imagine it gets busy at peak times. It does have a sauna though which none of the over commercial gyms have in town, which is great
February 2023 by Grace
Being a member here is a bit like playing Russian roulette; you never know what nasty surprise you?re going to get. Will the changing rooms and toilets be even filthier than last time? Will a chunk of ceiling or wall fall off? Will the foul smell around the sauna knock you clean out? Who wants to pay to feel nauseous when going to the gym. Fitness First please spend some money on proper, regular deep cleaning and a refurb.
February 2023 by Ralph Taylor
I use it because it?s close by. Good gym with friendly staff but the changing rooms are filthy as is the spa with mould on the ceilings. The cleaner doesn?t clean and it?s been getting worse for years
January 2023 by H W
No hot water for 4 days in a row now, add this to the multitude of issues listed in the reviews.This place is in dire need of some care, it really brings down the FF brand.EDIT 31/12 - the sauna and steam rooms have not been working for about a week now
December 2022 by Valerija Jurgaityte
Gym itself is good: friendly and helpful staff, clean enough facilities (needs refurbishing here and there, but not enough to "cost" another star when compared to what gyms there are for similar price point), classes are good, definitely enough room and equipment when coming during off peak hours.Now...What happened to the steamroom? Takes a while to get fixed aparently...App: has alot of room for improvement. Could use a good redesign for more intuitive use focused on what users want and not what the venue wants to promote.Updated review: reading your latest reviews here, I am taking away a star because of how unattentive responses to reviews are. Generic message copy-pasted on every slightly negative comment. Not cool!
November 2022 by Rory C.
Disgusting changing and spa facilities, the steam room hasn't worked in months and the entire spa area has a musty smell. Not healthy or safe. Avoid.
November 2022 by Brittany Ann
The gym its self is lovely but the toilets and steam room and showers are DISCUSSING!!! It?s a very basic this to keep the Facilities clean and tidy amount of germs and bacteria ? They?ve even had to put mats on the floor so you won?t slip over because of the water overflow and out of the toilet ? Can you please sort this out instead of copy and pasting the same reply to everyone On here.
October 2022 by Jess Mess
Come on just get the overflowing unrinal in the men?s fixed! The constant puddle of ?water? on the floor makes It stink of urine daily and has for months and months. It?s pretty obvious. A ?please contact us at blahblah@? standard response is pathetic so please don?t leave me one. You clearly know about the issue. It?s vile. Get. It. Sorted.Maybe then you can get the hairdryers fixed but I won?t hold my breath on that one. The place has been falling apart for a long time now. Some effort on these basic things should be standard for a brand like yours.
October 2022 by Robyn D
Lots of space and equipment available but it looked dirty. I went in the sauna and the smell was awful, I know that it is expected to be some smell from the sweat, but this was another level? does this ever get cleaned?
October 2022 by Taylor Rogers
Dirty and uncared for facility, especially in showers, toilets and around water dispensers. Dirty toilet brushes in all toilets. Air conditioning is ineffective and there is often a smell of damp in the stairway areas. Only using this facility because my trainer works exclusively from this. I do not think it is worth the monthly membership price given the unkept environment. Pure Gym and The Gym offer a much better product for less money.
