December 2023 by Paul Kenning
Always great service good staff. Never had the slightest of problems! Well done Coop! Keep it up..merry xmas regards paul k...
December 2023 by Bait Kid
Understaffed! The last two times I have visited there has been only one person behind the counter and they always seem to be dealing with some elderly person who has no idea any of their details so I gotta sweat out in the queue because for some reason they blast the heating, can you not just have a second person at the window? It?s becoming comical how often this happens here
February 2023 by MrDavetheboat
Had some problems logging in to my account with my iPad, called into the branch and I was called into a side office without any wait, problem was solved in minutes by very friendly experienced young lady. Excellent.
October 2022 by kevin kent
Banking app not carrying out transfers to saved payee today, call wait time 30 minutes this morning and 60 minutes this afternoon then lines close at 5.00pm - in effect uncontactable for working people. Been like this for months. Been with the bank for 20 years and will now switch to a bank that offers a service. Shambolic and unethical treatment of customers but always banging on about ethical stance. Complaints process not transparent.
October 2022 by angie s
over an hours wait on the phone only to be spoken to by a rude disinterested unapologetic operator.. will be closing my account
August 2022 by Mivida Life
Been with this bank for so many years and supported it when it lagged behind all other banks in every way to only discover it was not worth it. Very poor service and no gratitude to customer loyalty. I cannot see it surviving for long. Still lagging technologically and service just keeps going from bad to worse.
December 2021 by Jonathan Prince MBE
Extremely helpful staff but it's a pity that ringing their HQ can take 30 minutes to speak with a human being.
July 2021 by Samantha E
Staff extra helpful and never a queue
July 2021 by Brighton Drinker
Efficient service from an always helpful and (almost surprisingly) happy staff.
July 2021 by Rachid Hammadi
The coopbank back have the worst banking security system recently it was so many transaction without my consent on my account and they let it happen until I found out £ 421 gone and left with £20 nobody has alerted me or put a stop to it or may be they turned the blind eye, I asked the coopbank for some help and the only thing they said is sorryI am a single parent with two kids and unemployed our food electric and heating will run-out maximum in three days I have been with the bank for so many years.Thanks for nothing
July 2021 by Janice Byrne
My experiences in this bank have all been positive. Friendly, helpful staff. Been with them for many years now. Just wish there were more branches though. Need one in Hove e.g.
July 2021 by Steve Cuming (Stevie. C)
Online banking is dated and pretty awful. Chichester branch has now closed permanently so now I have to travel all the way to Brighton because I can't use the online service. Really terrible for this day and age.
July 2020 by Adrian
Excellent service, friendly staff & all very helpful.
July 2020 by Manello Funkikora
Excellent customer service
July 2020 by Perma G
Best ethical high street bank! Been with them for 15 yrs + and still love them. Until Triodos become more user friendly, they rule
