May 2023 by Hetty Smith
We would like to thank Mark from Brewers, New England road. Excellent customer service, he made sure we had the right paint/equipment after we were about to buy nearly all the wrong products. Really helpful service, he went above and beyond for us and made our experience much easier :)
March 2023 by peter sparshot
Veen going here for years. Top banter with jim. Puts a smile on my face
January 2023 by Gillian Whalley
The staff were very helpful with what I needed. I would recommend them.
December 2022 by Francis
Very keen to help, get you the right materials and also they mix colours paints
December 2022 by Winnie Hall
Helpful staff went out there way to help us look for wallpaper .
August 2022 by rachel robertson
Knowledgeable staff, gave me loads of help choosing the right colour paint . Really recommend.?
April 2022 by Matthew vanKan
Fantastic service & super knowledgable. I was helped by a lady called Pam who couldn?t have been more helpful plus they had a promotion running this weekend so i saved a fortune!
September 2021 by David Kane
Brewers stated that my paint would arrive in one to two days and that I would get a call when it arrives. The call did not happen after three days, so I called to check up on the order. So far, so normal. However, to do so, I had to remember exactly what I ordered. This involved a complex guessing game where I had to direct the store person to the area in which I had bought the paint to obtain the brand. I also had to recall the finish and the colour. This failed.On a second call, after some time playing a similar game, I asked if I they could look up my order via my name. It turns out they could. However, because there was a mismatch between how many cans of paint I had remembered ordering and how many cans I had originally ordered (as requested by the painters), a decision was made to just provide one can, when I had ordered two. This confused the painter who had to pick up the pain, particularly as he was in charge of determining how much paint we needed. Apparently this alteration was explained to me over the phone, however I have no recall of this or the offer of a refund that might have been expected under such circumstances.I should apologise for getting annoyed. It never serves a purpose. However, if B&Q said they could only look up my order by getting me to recall exactly how many screws I had ordered and of which brand, I would also loose my marbles.It is also not possible to allow your painter to pick up said paint, unless you sound really annoyed, in which case it is, apparently, possible. Perhaps there is a purpose to getting annoyed after all.Oh, and if you are looking out from the perspective of the cashier, you will find the Sanderson brand in the left hand corner of the store. It is obscured, so you would have to move to identify this. However, it is unmistakably there. It has little pots on which to display samples of the colours. A memorable feature, unique to the brand one suspects.Incidentally, it is not a bad store. It just exists in a parallel universe where the customer is the IT system and paint stands mysteriously jump from one bit of the store to another.
September 2021 by Jennifer Anderson-Dixon
Friendly and helpful staff. They have pretty much everything you need for your interior and exterior decorating.
September 2020 by james cannell
50% more expensive than local DIY store for identical branded product. I'll happily pay a premium for service (the DIY depot was admittedly a horrendous experience), but £50 for a tin of paint when it's off the shelf round the corner for £35; Mugged. I was recommended here by my decorator, but never again.
September 2020 by Caroline Holmes
I arrived at 5 minutes to closing, which is never the best time to look for assistance, so I didn?t and just quickly chose what I thought was needed. Nevertheless assistance was offered and I received the best and most knowledgeable customer service I have encountered in a long time. The salesperson advised me on the proper application of the product and calculated what quantities I would need to buy. Having wandered lonely through many home improvement stores recently without even encountering a member of staff, I was both surprised and impressed. I will now make Brewer?s my first stop for any decorating needs.
