December 2023 by Adam Leigh
Seem unable to answer the phone - if customers are sick, they don?t want a wasted journey if the opening hours aren?t kept to or items are not in stock - the phone is there for a reason!
December 2023 by Magnetika666
I am sorry... is this a joke? Some of us w disabilities need our prescriptions asap and don't have the time/resources/energy to keep chasing/coming back... this was at 10.10am today and the 2 staff members were inside looking at me.. Also why don't u open the shop bit at least if u can't open the actually farmacy... Who does that? because the staff is late? Am I being unreasonable?
November 2023 by Cello Lessons Brighton
The staff are unsympathetic and rude and the service is poor.
August 2023 by Dave Mc Taggart
Very short staffed awaiting 15 minutes for a prescription I needed not made up even though was told days prior it would be ready Tuesday even though I went Wednesday
June 2023 by peter lovstrom
Lots of staff behind the counter -but not many actually dealing with customers-long waits to get served for a simple purchase tbh
May 2023 by Tracy Penman
The worst chemist in all of Kemptown. If you want helpful, polite staff and if you want friendly advice avoid like the plague. Half the time they don't open on time. All the time they don't answer the phone.The staff chat and gossip at the back and dont acknowledge your presence and if you dare to ask for service you're made to feel in the wrong. Stuck up and unapprochable pharmacist. Staff are lazy and don't care for customers. Had a repeat prescription there for over five years and each week it was late or missing items. Avoid if you can!!!!
April 2023 by Clive Cooper
The staff here are all very friendly!However, the store seems to close for lunch every day at around 12/13:00, yet they won't update their opening times to reflect this. My Google edits have even been reverted back by the store.Lastly, my prescriptions always seem ready to be picked up just before close!
April 2023 by Tim Eakin
Texts never sent and constantly closed for various reasons but no alternative methods offered to get your prescription
February 2023 by Kinga
That the last time I'm using this boots aswell. I showed up first thing in the morning before work. They do open at 9. I was there 9:05 .. just to be told, sorry- pharmacist is not in yet , I cannot open. I was just picking up my online order but the lasy said sorry , nothing i can do .. Such a hassle. Had to go back again and because they close so early , accommodate that too and finish earlier in the day. What a waste of time. And - long queue. I wouldn't recommend .I will just do home delivery next time.
February 2023 by Jamie Meads
Doesn?t say anything online about lunch closing. Luckily it was 13:02 I turned up and the front door says closed from 12:30-13:00 however the lady in the shop said they aren?t open until 14:00!!!! 30 minute round trip wasted to have to return later!
January 2023 by Kate
Went in to collect my prescription feeling very unwell. The guy behind the counter was very abrupt and made me feel like I was an imposter. Zero customer service. Will be redirecting my prescriptions elsewhere. Avoid
January 2023 by Chris Davison
Terrible, they had a really important prescription for me on NYE and I got there 10 minutes before they were supposed to close and found the door locked and could see them packing up in the back. I tapped on the window and one of them came to the door and said were not serving you, shouldve got here earlier. Im sorry surely they should serve you if you get there during the advertised opening times. I ended up being really sick the next day and was stuck out of town, on new years day. Absolutely ruined the next 3 days for me due to how sick I was because of missing the medication. Was unable to walk due to pain and had to rely on getting a lift the next day. And next time I saw them, they were actually rude and told me they didnt care if I used their chemist. WELL THEN I WONT AND IM GOING TO TELL EVERYONE HOW AWFULLY YOUVE TREAT ME AND LEFT ME TO GET DANGEROUSLY SICK AND ILL AND DIDNT EVEN CARE ABSOLUTE INCONSIDERATION IN THE HIGHEST DEGREE. sorry for capitals, key got stuck.
January 2023 by Totes Forever
Came down with covid and required some medication which the doctor had sent to them, so I tried calling in to arrange for a friend to go in and collect it for me. The phone just rang all day, I tried over 10 times and gave up in the end. Luckily I found some old stuff I had at home.
January 2023 by Robert Martin.
The staff are so rude, walked in and they were standing at the back talking amongst themselves, no acknowledgment I was even there, ten mins later I finaly get tired of waiting and ask for service, was rudely told Id be seen when they were ready. Once they finally came to serve me, I found out that the prescription that was ordered on for me, had been ordered wrong and I would have to come back another day, Id already waited 5 days, totally un acceptable no apology and made to feel like they just didnt care whether I got it. AVOID LIKE THE PLAGUE
November 2022 by Philippe Onclin
I think I called the sweetest lady ever, Anja. Despite not being able to help me, she did everything she could so that I could get my medication. Unique! Thank you!!
