December 2023 by Taylor Ocean
Poor customer experience, used to be much better!
December 2023 by HLIC
Good offers. Nice quality
November 2023 by seenivas chinu
The store covers all the products for outdoor enthusiasts. The store's extensive collection of camping, trekking, cycling & skiing and more outdoor pursuits clothes and accessories left me thoroughly impressed.The staffs were friendly and their expertise made my shopping experience good.Also I was lucky to find few great deals at their sale section. I recommend this store to fellow outdoor enthusiasts?you won't be disappointed.
November 2023 by Ian Fowlds
Vast stock, found all garments I wanted and very helpful staff
September 2023 by jack jones
Quality products but customer service is not always great.
August 2023 by Paul Schofield
Great place for camping equipment
August 2023 by Jack Taylor
The Brighton store is relatively well-stocked, clean, and in a convenient location. I have frequented the store with my custom many a time.Unfortunately, on my last visit on 22 July at 10:55am, I was served by one member of staff who ruined the customer experience. This member of staff was either Alina or Magda - there are two names on my receipt. A poor attitude, she was sighing, tutting when my AMEX card didn?t go through first time (I later worked out that I would need to use a debit card as they don?t accept AMEX), and she came across as extremely rude. This is a shame for the young member of staff next to the tills who most likely realised how poorly I was treated, but didn?t feel in a position to challenge her behaviour. I am sure I would have had a happier transaction with this younger member of staff.I have, and still, run successful businesses. That doesn?t make me an expert, but it does make me acutely aware as to where provides good customer service, and where doesn?t. 95% of my online reviews are positive, offering praise for staff. On this occasion, I feel it vital a poor review is left to show up this member of staff, and so that hopefully the store management can resolve the issue of her attitude to improve the experience of all future customers who have the misfortune to visit when she is working.Could it get any worse? Before I entered my card to pay, she turned the card machine around and rated herself for good customer service! Is she so acutely aware of her poor service that she feels the need to falsify these customer satisfaction surveys? ?An otherwise decent store, ruined by the poor attitude of one employee. I shall not be visiting again whilst she is employed.
August 2023 by M
Great company, great tent, great customer service and sales. Refreshing to see these days in a major company. Will be going here for all future camping needs!
July 2023 by M E
Great company, great tent, great customer service and sales. Refreshing to see these days in a major company. Will be going here for all future camping needs!
July 2023 by Reverentwolf M
Mostly clothing and a few big items, I found very little by the way of accessories and camping furniture, but I still recommend popping in as they may have what you want in store and I if there's something specific you're after it can be ordered in to collect
May 2023 by Ben Geering
Needed a Go Outdoors but didn't fancy the travel - Blacks being within the same group met my criteria. The whole team in store we helpful and knowledgeable... Will absolutely return for outdoor kit in future.
May 2023 by Chris Bertelli
Best place for getting gear. Definitely recommend it.
April 2023 by DebDoo Jones
I was helped by a young man called Lawrence. He went out of his way to sort out an issue that I had had with some boots. Customer service excellent.
April 2023 by Jill Adams
Excellent store as staff very helpful and Blacks sales items give their competitors a run for their money.They also offer Price Check so you can get the best deals ? Thankyou guys from meself, a loyal customer !
February 2023 by Jaki Watkins
always really helpful and knowledgeable staff