September 2023 by Mark Laycock
By far the worst pharmacy I?ve ever had to deal with. The so called pharmacists are so rude and their knowledge is terrible. They never have the correct stock and their over the counter medication is double the price of anywhere else. Avoid at all costs. This place should be closedown asap. Their practice is unbelievably dangerous.
September 2023 by Tim That
An absolute joke of a chemist. They are usually out of most medicines and will spend ages trying to cobble together your prescription from various different boxes they keep out the back. They will also make all sorts of weird and intrusive decisions about what you can and cannot buy. For example, say you?re picking up a box of painkillers for your friend that has flu, but you also ask an innocuous question about medication you have been prescribed for a condition you have unrelated to your friend?s flu. They will then refuse to sell you any medication on the basis that the painkillers should not be mixed with the medication you enquired about, even if you haven?t even taken your prescription. All this even though you could just go to the coop next door and buy the exact same thing. It?s just madness, its like something out of the League Of Gentlemen. I can only presume the owner wanted to be a doctor, failed the exams, and this is their outlet for those fantasies. I hope they go out of business so my doctor finally lets me change chemists.
July 2023 by Deb Waters
Twice spoken to the male pharmacist here, and both times he was rude and dismissive. Also gave me the wrong advice which another pharmacist at Kamsons corrected and now the issue is resolved. He needs to work on his bedside manner.
June 2023 by Gordon Vader's Hurdy Gurdy Gateway
Absolutely atrocious, this used to be a good pharmacy. Now you'll have to wait for half an hour only to be told they don't have the medication they promised they'd get the last time you went and they didn't have it... honestly, if you have serious health conditions I would avoid this pharmacy at all costs (especially if your life depends on it) A COMPLETE DISGRACE. My GP now tells me most of the patients have switched pharmacy and I will be doing the same... DO NOT USE THIS CHEMIST!
June 2023 by Michael Harrison Little
Whatever you do DO NOT CONSIDER using this place. They are the most inept pharmacy ever. Queue up then be told at 6 they closing. ....they have kept the name after takeover of late night chemist onwebsite but they close at 6 they even close at lunchtime ....didn't get one item my GP sent to them in 10 days despite calling in on the shop most days
April 2023 by niculeesgooz
Bad customer service. An assistant working at Ashtons asked the head chemist to see to my father about a question. After my father had asked him the question, he dismissed my father quite rudely and didn?t want to deal with the situation and went to another customer instead. The assistant had to apologise on his behalf so obviously this can?t just be my opinion.
April 2023 by Liza Catan
The friendly neighbourhood pharmacy of the past is long gone. Ashtons used to be open friendly hours (until 10pm and on Sundays) and had friendly staff, even if they were sometimes a bit disorganised. Now opening times are severely restricted, the staff appear inadequately trained and therefore unhelpful and today, the last straw, there was a rude, grumpy one. And they are even less likely than before to have one's medication in and dispensed ready to be collected. It has taken them 5 days to get my order through- (whatever that means) and I have been back 3 times already and still no medication. I agree with the reviewer who said if the website would let them award no star at all, they would.
April 2023 by Sophie Cook
Shocking service of late.Always a massive queue, unprepared staff and the latest was that their internet has been down for days meaning no prescriptions. For a connected business that is unacceptable, go buy a mobile hotspot if it doesn't work. Now walking all the way into town in the hope to find a pharmacy that delivers an acceptable service.
April 2023 by Jaguar seven
Went in there and was unfortunate enough to encounter some jobsworth in a suit who was unprofessional, rude and arrogant. I would have thought that for someone who appears to be in charge he would have been a lot more emotionally mature. However, the other staff were nice and helpful, hence the 3 stars.
March 2023 by Lynne Chester
If I could give NO stars I would. This Pharmacy is a disgrace. Yet again my meds have not been delivered. Tried ringing multiple times with no reply. I'm now out of my meds. I've e-mailed them but as yet no reply.
March 2023 by Sheelagh R.
I have been using this chemist for over 30 years. I am appaled at the way it has gone downhill since Paydens took over. You can only count on reviews from less than 2 years ago.1) No longer a 24hr chemist2) Up to 4 days wait from delivering a request for a prescription. ( It has to go elsewhere to fill it, no longer on site)3) Always SO busy! 10 to 15min wait just for a pack of asprin! Seems like people busy doing very little who have had good training in ignoring customers. No imagination used to cut waiting times.3) Why on earth did they close the 2nd local chemist. Not for our benefit thats for sure!
February 2023 by Rachel Bennison
Turned up at 9am, the pharmacist hadn't bothered to turn up. I was in extreme pain with a kidney infection and when they eventually opened they told me there was a national shortage of my antibiotic. Funny since I phoned my GP and was told this wasn't the case. The receptionist even guessed that it was Ashtons that had told me this. I had no problem getting my pills at the very next pharmacy I tried. Very inconvenient as I was in severe pain and really struggled having to go to another pharmacy
February 2023 by Tom J. Kelly
Always understaffed and understocked. They were stopping people including myself entering the shop to pick up prescriptions today. They said it was because there was only one staff member but they had another one outside the shop stopping people. Disgraceful really.
February 2023 by Ebony Staker
Rudest service I?ve ever experienced!!! The pharmacist paolo was incredibly rude and dismissive of me, I was collecting for my grandparents who can?t get out their house. They were expecting a delivery 4 days before I went in. They tried calling and no one answered the phone all day! So I went in to help them out to get their medication which they need. But unfortunately I was spoken to in an awful manner, got told by the pharmacist he shouldn?t even be there now and refused to speak to my nan on the phone. She was in tears and in pain. If I could rate a 0 for this place I would. Sort it out!
February 2023 by suze Taylor
This place is so unorganised now and I was left waiting 40 minutes last week while they served other people who came in after me! I won?t be using Ashtons anymore don?t go there if you haven?t got time to wait!
