January 2024 by Becky Sadler
Absolute waste of time doing a click and collect order here they never have the items and then you don't find out before you can cancel. Wasting a trip out and still needing to shop elsewhere
December 2023 by howard young
I went into the store and they then made me do the automatic till for a very large shop, horrendous, They refused to man the tills. It took me ages and it kept going wrong. I was told by a grumpy lady supervisor that nobody comes onto the tills until 9.am. I have been served at 8.am there regularly for years so I know this was untrue. I will never go in this shop again until they get humans on the tills again. Worst shopping experience of my life.
December 2023 by Phoebe Sturgess
Would be a good store if the management actually paid their employees when they are supposed to, instead of trying to take advantage of the perceived naivety of new young employees.
December 2023 by Pat Baker
Whenever we go shopping on a Sunday lunchtime there are never any scanners charged for the scan & go.
December 2023 by David Bird
We returned a faulty tv and the lady behind customer service Was useless . She wouldn?t find out if there were any more in stock , it was only when her colleague stepped in and went to the warehouse and found a replacement tv. She was so helpful even bringing the tv to our car . I didn?t catch her name but I must say well done for stepping in and helping out , perhaps the lady behind the counter of customer service could learn a thing or too.?
November 2023 by D A Simmons
Is this the most disorganised and uncaring Asda store in UK? After many months of trying to find a day and time when I could do my shopping without finding fault to the store I?m on the brink of thinking there?s no hope in seeing improvements. Faults I constantly encounter are pallets & boxes blocking shelves, pickers trolleys frequently in the way, items frequently out of stock, items of same kind placed in different aisles & items placed in aisles where they have no relevance to them and the entire store seems to be in a very disorganised way. While the staff are helpful, nothing is more annoying to have to encounter the staff undertaking random checks at checkouts who very roughly pull out items one has carefully placed in trolleys and then not return them to the same place and just pushing them back and damaging packages, squashing soft food packages and even breaking French sticks (bread) into two or three pieces. Come on Hollingbury Store Managers, get your store and staff trained and better organised as things are a disgrace!
November 2023 by A C
As a popular supermarket you guys need to do better, collection slot being cancelled last minute is no way to treat your customers and there is no apologies
November 2023 by The Red Pill
They never have anything I want and what they do have Is poor quality. The only reason to go there is because its close. Most of the time we drive to a better shop
November 2023 by Linda Luxford
I purchased one of their glass cups £1.70 bees and sunflowers made tea drank the tea was holding cup to take to sink and it literally exploded in my hand i to a hundred pieces. Quite literally shattered ! If that had happened with hot liquid quite a different outcome should be removed from self!
November 2023 by ssktbooth
I have been a loyal customer of Asda for over 20 years and today was one of my worst experiences of shopping. Firstly there were only two staffed checkouts open on a busy day, with queues going back through the aisles. Waiting time approx. 30 minutes. I am not opposed to new technology so I thought I would try the trolley 'pay as you go'. I had to call the assistant 8 times, firstly because I'd put my bags on the loading area - not acceptable; then to price some wine glasses which did not have a bar code on the box ; then because it did not recognise the item etc etc. On complaining the ( kind) assistant simply said - this is the way of the future! If the store is running a do-it- yourself checkout then at least give us a fighting chance to enjoy the experience. Why is it so difficult to navigate the system? Please open more staffed checkouts this Christmas so we can all have a happy holiday!
October 2023 by Paul Harper Smith
About madness! Saturday afternoon at 5pm and loads of people queuing for self service checkouts and 2 cashier checkouts open and queues of 7 trolleys in each with 5 closed. Not coming back. Trolleys dumped with people fed up waiting.
October 2023 by Pizzaxxx
Absolutely useless and unhelpful, I come with a resident with learning disabilities. I took a bottle of oil for 11 pounds with a broken lid. I asked to get me one that worked as I was at the till with a disabled person. First he said it worked Lie Then that he was on his own ,so no NO HELP ASDA,THIS IS NOT ACCEPTABLE
October 2023 by Claire White
Mostly empty shelves and unkempt as seen in photo with opened packet of crisps left
October 2023 by Valerie D
Can be very busy with not enough cashiers open. They move the prods around regularly so it can be confusing for elderly shoppers.
September 2023 by Hayley Hunter
Shocking customer service? visited Asda especially for the selection of clothes, only to find out the changing rooms were closed. Found a member of staff from George, who refused to open the changing rooms and told me to ?get changed in the corner?
