July 2023 by Thomas Cassidy
Very smart looking interior now,great colours.The gentleman who helped me was lovely and very nice customer service,cosy surroundings.
May 2023 by Karl
Great customer service. Took the time to help with new system for purchasing monthly pass
May 2023 by Angela Fox
Great service, changing coaches at Heathrow very good. Best way to travel.
April 2023 by tony ?Tony1bton? adlam
Unhelpful staff with one young lady particularly rude but got the problem solved by getting in contact with Brighton&Hove buses customer services in Conway St who went out of their way to help me.
March 2023 by Suzanne Bryant
Was very disappointed sending my mum in to buy tickets I'd found online to find out after she'd been charged more simply for going into the shop. I called to see if they could honour the online price considering she did old school and got the bus into town to do the transaction in person but they wouldn't budge despite her being 76 years old. Shameful.
November 2022 by Stuart Walsh
I went to buy train tickets like I used to do a few years ago. Now they only sell bus tickets for local buses and National Express. I was advised to get the tickets from the train company's app or buy them at the station. Alas, the machines at the train station rarely, if ever, offer you the cheapest tickets.
October 2022 by Dave Brown
Went for an Id that they couldn't make as their printers are out of action. Fair enough - but couldn't post them on when done or even ring us! No really helpful.
October 2022 by S K
Its private bus hire. We use it for school travelling. I just felt that some drivers are rude and if 2 buses coming together, the behind will skip that stop. Thats not good as what if the first bus is full and some kids have to take another one.
October 2022 by Miguel Soares
Staff really unhelpful. I've been over charged using comtactless and they refused to give me a refund on the day I was over charged. Will be making plans to stop using the bus services as it is very expensive for a service that isn't always punctual.
September 2022 by ankaret Harmer
It is so good to have a proper advice shop staffed by human beings where you can get advice & bus timetables. Long may it stay! So many towns & cities (including my own city of Birmingham), have no such facility. If you can't afford a smartphone or data, or a computer, you are stuck. Everyone should have access to travel timetables & advice!
September 2022 by Angelica Jacobs-Grant
Very helpful and friendly staff, I had a problem with my keycard. Popped in to see someone about it, was queuing for a while but once I was seen the problem didn't take long to get solved. The lady who served me was great, helped me solve the issue right away and answered all my questions.Cons: you might be queuing for a while.Pros: the service is prompt once you are seen.
September 2022 by kapil gupta
Very helpful staff. They don't do trains - so the name a touch misleading.
September 2022 by isobel mitten
Great staff made getting tickets very easy.
August 2022 by Dominic Turner
Left my phone on a local bus, but the fantastic staff here had it back to me in 24h. Fabulous service in every way!
April 2022 by Joseph White
The building is bright, clean and welcoming. Though, when I was being helped with my issue with the Brighton and Hove Bus App, it seemed like the staff had little interest in resolving the matter. It made me feel as if I were a nuisance.
