February 2024 by David Pawson
Great service in the shop but delivery didn?t come the day as promised so sat in all day for nothing. Parts of the sofa are missing and have been waiting ages to receive them. Fed up of ringing up
October 2023 by Peter Hogan
Helpful staff ?
September 2023 by John Allison
Paul and Holly were amazing! 2 and 3 year finance options available
April 2023 by Samantha Davies
Can?t thank Charlotte Harrington enough for helping us over the course of several visits over the past couple of months. Her knowledge and patience are much appreciated. A lovely person with excellent customer service skills. 10/10 recommend
April 2023 by Matt Twyman
Fantastic??. Loads of sofas ??
February 2023 by will jenno
My partner and I have bought our first home and was looking for a sofa. This is pretty important to us and Charlotte took her time to show us all the available options that they have to offer.
January 2023 by Lucy Chambers
Stress-free experience of buying our sofas. Helpful, patient and knowledgeable staff (Caroline & Nat in particular). Thank you
January 2023 by Belle Johnsons
Such lovely and helpful staff!So pleased with our experience of buying our first sofa - helped us with all the finance documents and everything!
January 2023 by D J
We were looking for a sofa and ended up buying it from the Hull store, great service and an amazing quality design ranges to choose from. We did however have a delay in delivery, due to the one we picked wasn't made in the UK .....I guess it's the sign of the times in the UK, either way the after sales service was more than good, and any queries were dealt with professionally.
January 2023 by michael fisher
An honest 5 stars, advised and guided with care and time. Second visit to now decide on a suite, Paul sat and took time to be clear on our choices and options available to us. Not regular buyers of suites but we would be very happy to visit again.
January 2023 by Nicola Hogan
Thank you Nat was absolutely brilliant, she knew exactly what we wanted without being pushy. The experience with Sofaology was amazing and I wouldn't hesitate to recommend your company to others
October 2022 by Mia Booker
I am extremely disappointed with the customer service I have experienced over the past few days regarding our purchase with sofology - purchased in the hull store. I have never experienced service like this it has been absolutely appalling with the way I have been spoken to. Our initial purchase with Gary in store was great and he was really helpful when buying our sofa however the after service onwards from that has been really disappointing.After having our sofa booked in for Saturday 8th October and never arriving we was so upset with how this was dealt with. I had a missed phone call in the morning which I later found out it was to cancel the sofa we waited in until 4pm for. There was no voicemail left, email, text absolutely nothing to inform us our delivery had been cancelled.After the disappointment of this we called up the sofa delivery line to re arrange our delivery. Me and my partner spoke to 5 different people over the weekend, 3 of which promised to ring us back with an update immediately but none of them did.. This then left us in the dark with £5,000 gone out of our bank and no explanation at all as they all responded with the same answer of ?we can?t help you?.My partner then spoke to the Hull branch manager Craig Walters on Sunday morning who was very abrupt on the phone and said ?well you wouldn?t have an update yet you haven?t waited long enough?. We felt really disheartened by this as we seemed to be getting no where with our questions.This morning at 11am I rang the Hull branch manager again myself (Craig Walters) where we purchased our sofa from to ask if he would be able to help us in finding out where our sofa was as no-one could give us an answer - he was argumentative straight from the get go and very passive aggressive with his responses. He continued to talk over me when explaining the situation and had a defensive excuse for everything I mentioned with how upset we was with our customer service experience. He said there is nothing he can do at all so there is no point talking to him, I explained to him I understand problems can occur but we would of appreciated an update which he responded ?it?s not my fault you didn?t answer your phone? he also said ?don?t call me a liar? which I never did say that I said I wasn?t getting a clear answer from anyone. He also said know one would of called me back as there was nothing to tell me which I found really unprofessional. The list could go on with how rude,argumentative and the lack of customer service skills he delivered and believe this is not how you should be spoken to as a customer I am really confused how someone like this can be in a mangers role if they are unable to delivery a good standard of service to their customers. I feel there should be training delivered on how to correct problems that occur in the workplace. I came away from this phone call feeling really let down by the service of sofology and the awful experience we have had - I have never experienced anything like this from any other company and the way we have been spoken down to and would not feel confident recommending this to anyone.I would lastly like to add that we had a lovely lady named Shannon McQuade from the delivery helpline team who finally got us booked in for our delivery this afternoon and got back to me straight away which is all I wanted a few days ago when I spoke to the 6 other staff in total. I hope this complaint can be taken further with the deflating feeling we have come away with after a stressful weekend chasing up our sofa and many phone calls and wait times. I really hope no-one else experiences this sort of customer service in the future.
October 2022 by Mia Booker
I am extremely disappointed with the customer service I have experienced over the past few days regarding our purchase with sofology - purchased in the hull store. I have never experienced service like this it has been absolutely appalling with the way I have been spoken to. Our initial purchase with Gary in store was great and he was really helpful when buying our sofa however the after service onwards from that has been really disappointing.
After having our sofa booked in for Saturday 8th October and never arriving we was so upset with how this was dealt with. I had a missed phone call in the morning which I later found out it was to cancel the sofa we waited in until 4pm for. There was no voicemail left, email, text absolutely nothing to inform us our delivery had been cancelled.
After the disappointment of this we called up the sofa delivery line to re arrange our delivery. Me and my partner spoke to 5 different people over the weekend, 3 of which promised to ring us back with an update immediately but none of them did.. This then left us in the dark with £5,000 gone out of our bank and no explanation at all as they all responded with the same answer of ?we can?t help you?.
My partner then spoke to the Hull branch manager Craig Walters on Sunday morning who was very abrupt on the phone and said ?well you wouldn?t have an update yet you haven?t waited long enough?. We felt really disheartened by this as we seemed to be getting no where with our questions.
This morning at 11am I rang the Hull branch manager again myself (Craig Walters) where we purchased our sofa from to ask if he would be able to help us in finding out where our sofa was as no-one could give us an answer - he was argumentative straight from the get go and very passive aggressive with his responses. He continued to talk over me when explaining the situation and had a defensive excuse for everything I mentioned with how upset we was with our customer service experience. He said there is nothing he can do at all so there is no point talking to him, I explained to him I understand problems can occur but we would of appreciated an update which he responded ?it?s not my fault you didn?t answer your phone? he also said ?don?t call me a liar? which I never did say that I said I wasn?t getting a clear answer from anyone. He also said know one would of called me back as there was nothing to tell me which I found really unprofessional. The list could go on with how rude,argumentative and the lack of customer service skills he delivered and believe this is not how you should be spoken to as a customer I am really confused how someone like this can be in a mangers role if they are unable to deliver a good standard of service to their customers. I feel there should be training delivered on how to correct problems that occur in the workplace. I came away from this phone call feeling really let down by the service of sofology and the awful experience we have had - I have never experienced anything like this from any other company and the way we have been spoken down to and would not feel confident recommending this to anyone.
I would lastly like to add that we had a lovely lady named Shannon from the delivery helpline team who finally got us booked in for our delivery this afternoon and got back to me straight away which is all I wanted a few days ago when I spoke to the 6 other staff in total. I hope this complaint can be taken further with the deflating feeling we have come away with after a stressful weekend chasing up our sofa and many phone calls and wait times. I really hope no-one else experiences this sort of customer service in the future.
October 2022 by Victor Farmery
What a joke of a company .Every body lied about the back coming off the sofa and nobody was helpfully from inshore to office staff and delivery men nobody wanted to know .I would advise everybody to not deal with them
June 2022 by C H
Joke of a company. Waited almost 7 months for two sofas for them to finally arrive in two completely different colours. Both customers services on the phone and shop staff didn?t want to know. We now have to wait to find out if it?s a warehouse error or we have to wait 15 weeks for a replacement.
