December 2023 by Erin Thompson
returned a couple of parcels today and the staff were very lovely and patient with me. very good customer service and overall amazing products!
July 2023 by Steve Hull
The girls who work here are great. Unfortunate the guy with the bearded, who I think is the manager, isn't. He has a big ego - is conceited and is unprofessional. Also, they are expensive.
July 2023 by Chris Lee
Mixed Experience with Faulty Boots and Manager's Attitude.I recently had an unpleasant experience while attempting to return a pair of expensive and faulty boots at this store. Although I initially encountered difficulties with the arrogant and egotistical manager, Stuart, the exceptional service provided by Sophie and Josh managed to salvage the situation.From the moment I approached Stuart to discuss my faulty boots, his dismissive attitude and lack of empathy were evident. It seemed as if he couldn't be bothered with my concerns and brushed off the issue, leaving me feeling frustrated and unheard. His behavior displayed a level of arrogance that was disheartening, especially when dealing with a customer who had invested in their products.Thankfully, Sophie and Josh, two dedicated employees, stepped in and went above and beyond to address my concerns. They actively listened to my issues and showed genuine care and concern. Their professionalism and willingness to assist were a breath of fresh air, and they made sure to find a suitable resolution to my problem. Their exceptional service turned my negative experience into a positive one, and I am grateful for their efforts.While I appreciate the assistance provided by Sophie and Josh, I must express my hesitation to shop at this store again as long as Stuart remains the manager. His arrogance and lack of customer-centricity create an unwelcoming environment that tarnishes the overall shopping experience. I hope the management takes note of these concerns and addresses the issue to ensure a more customer-friendly atmosphere in the future.In summary, the initial encounter with Stuart, the manager, left a sour taste in my mouth, but Sophie and Josh's exceptional service eventually resolved my issue. Due to Stuart's behavior, I am uncertain if I will return to this store in the future. However, I highly commend the efforts of Sophie and Josh, who displayed professionalism and dedication to their customers.
June 2023 by Andrew Booth
Polite helpful staff
April 2023 by Tygriss Wild (Tygriss)
These guys are con artists. Bought some Peter Storm walking boots £75 supposedly on a sale. Needed to buy new laces day one and after a few weeks the left insole kept sliding out so needed to but new insoles. Looked on Amazon and same boots off a sale £60. Avoid these guys if you don't want to get fleeced.
April 2023 by L T
DO NOT use Blacks if Evri are the courier. I purchased £470 worth of bags from Blacks and was not given the option to pickup in store which is my preferred method. Sadly their courier is Evri and this is where the problem starts. A reported 'You were not in delivery' was reported on the Evri App. No further attempts of delivery after this. 4 days later I contacted Blacks who to be fair responded immediately stating they had been lost in Transit and my card would be refunded. This is the second time Evri have 'LOST' deliveries. I will not be buying from Blacks or their parent companies whilst they continue to use Evri.
February 2023 by Becky Batchelor
Love blacks and my purple burghaus coat...staff are ace as a rule...Mr beard wants to get some customerskills
February 2023 by john allison
Friendly staff and the shop has everything you could need for various outdoor activities.
December 2022 by Harvey Waller
great customer service from ethan, very welcoming and helpful worker. he helped me find the item i went in looking for last week.
December 2022 by matt dowd
Good choice of clothing not cheap but good quality outdoor clothing...though they do have some good offers on
November 2022 by Lau Arts
Excellent customer service and great help.Good variety of stock and can order online.Clean and well organised shop. Great quality outdoor items.
October 2022 by Stephen Evans
Excellent service today when exchanging a pair of faulty boots, highly recommend the store and staff
October 2022 by Kevin Edmond
Staff friendly and supportive and a great range of outdoor gear for all sizes and weather
August 2022 by Alan Burton
Great place for camping and hiking gear. Very friendly and knowledgeable staff
August 2022 by Julie Burton
Needed some new walking pants. Not a big range in colours but happy with purchase and was able to try on.