March 2024 by Janette Dent
Been going to Hessle Specsavers for years. Excellent service, staff and choice of frames. They were particularly kind and helpful during COVID when I had problems with my eyes.I can highly recommend.
February 2024 by Mandy Hornby
Wow.. just brilliant service!! Just visited with my specs that the arm had fallen off. No appointment but was seen to straight away. A young lad was so polite and they were sorted I'm 5 minutes with some free cleaner. The atmosphere was so warm and friendly. There was a lady trying on glasses to a child in a pram and knew exactly how to engage with him and ' peppa pig' . Great service Specsavers Hessle ?
February 2024 by Rhi Rhi
Excellent service by the Hessle branch. They sorted my daughters broken gasses at a short notice. Reception is always polite on the phone. Everyone is pleasant and helpful in the shop. All opticians seem very knowledgeable.
February 2024 by annie walker
Highly recommended staff are friendly and helpful when looking for glasses
February 2024 by Paul Knott
Very friendly, helpful & professional, a personal touch when the team remember you and it?s wonderful to have an accessible branch for the local community. Superb service from all of you so thank you!
January 2024 by Sonja Foreman
Very helpful informative visit for contact lens trial.
December 2023 by Tom Howe
Friendly and efficient, eyes were tested in no time at all and glasses were ready within a week. Would recommend ??
December 2023 by Bob 1956
Friendly efficient and very thorough staff, great service, thank you
December 2023 by Mo Gilchrist
The store is overcrowded with staff and I had phone calls and texts leading up to my appointment harassment but the optician was very good
October 2023 by P Stones
I?ve used this branch for my last 2 eye examinations. Last time, 2 years ago, was fine. No major issues, though I did sense a feeling of disappointment from the member of sales staff when I said I wasn?t looking to buy new glasses that day.This time, today, I have to say things have changed for the better. I was straight in with minimal fuss, all 4 staff members I spoke to were very polite and really professional. Joanne did my eye exam and she was absolutely top-notch. She explained everything she was doing and why, was thorough and made me feel completely at ease.At the end of the exam, my prescription having not changed, Joanne preemptively asked if I was satisfied with the glasses I have. I said I was and there was no attempt from the sales staff whatsoever to fit me up with a new pair. The clear decision of Specsavers, or at least this branch, to not use pushy sales techniques in order to pressure customers into buying glasses they may not particularly want, is so refreshing and takes the dread out of this type of experience. Well done, Specsavers Hessle! Joanne and the chap that took payment courteously provided a receipt, knowing I have some health insurance through work.I wouldn?t say I?ve ever had a negative experience at the optician?s but this was definitely the best. I will be back.
September 2023 by john higgins
Only been twice and can see me staying with them. Once for the test and once to pick up the glasses a week later. The next visit will be to buy some more. I was gobsmacked when I put the glasses on in the shop because after 7 years of being short sighted I didn't realise just how short sighted I went over time. I can now see clearly again and my eyes don't feel as gritty anymore, maybe because for 7 years I was trying hard to focus without realising causing some kind of irritation. I thought I had dry eyes with slight blurry vision and irritation and is why I went in the first place. The exam confirmed I'm pretty short sighted and could do with glasses for when I need clearer sight.Very helpful staff, welcoming and polite. Highly recommend. This place fixed my eyes and I can't be grateful enough for that.
September 2023 by David Watson
Excellent service professional courteous attentive and great after sales experience and service
August 2023 by Vicky Wilson
Very professional and great customer service.
August 2023 by Charlotte Cullen
I have been in to branch today and a lovely lady helped me with some issues with my contact lenses. She really did go above & beyond and I was very grateful. Many thanks
August 2023 by Maureen Cowham
Took my Mum, who has Alzheimer's Dementia, to have her eyes tested. Lyndon, the Optometrist who checked her eyes and also Cat and Jo, the ladies who dealt with her after the examination, were absolutely brilliant. They were so understanding of my Mum's condition. Thank you so much, Lyndon, Cat and Jo