My recent visit to the Halifax branch left me with mixed feelings. Initially, the discrepancy between what the customer service mentioned over the phone—stating only one form of ID and proof of address was required—and the in-branch request for an additional ID, particularly a passport, caused inconvenience. Even after... read full comment
September 2022
My new wife needs to go into Halifax in order to change her name. However she works from 8-5 Mon to Fri and the bank closes at 3. So the only day she could do it is on a Saturday but no Halifax don't open then either. How is anyone who works full time supposed to go into the bank to do anything??!! It's ridiculous. Don't... read full comment
April 2022
Part-time bank only open for 30 hours a week! Why have a prominent location in a busy shopping area if you are going to close at 3 in the afternoon?
Halifax is a unique bank on the high street. Halifax colleagues go the extra mile to make things easier for customers, removing barriers and complexity from their everyday lives whether in a branch, online or over the phone.
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