April 2024 by Patricia Johnston
Could not get any help I have been on my phone and the internet since before 1 o'clock trying to find out what has happened to my cheque book I ordered over a week ago.
November 2023 by Ellen Whyte
Jack, Josh and Jay have all been efficient as well as pleasant. Will be doing my banking here.
June 2023 by john hannan
Would just like to thank a young gentleman called josh, who my wife and I seen to day so helpful, had all the time for us, really professional at wot he does ?
January 2023 by Sharon Taylor
Staff are unhelpful and abrupt I've been in a few times to open a new account to be told they are too busy or once "do it at home as your just wasting time for us here "I was so annoyed terrible service
December 2022 by John
Wouldnt bother using this branch telling me to go another bank cus they have technical difficiltiies and i have raynauds i shown him my hands and he said walk to another bank wht do banks open if there counters arnt open there staff are rude and horrible especially the young guy
November 2022 by Dennis Herbert
Poor. Website indicated closure at 4pm but in reality it closes at 2pm. Wasted journey. Thank you!
October 2022 by Jacqueline Dale
Good service
June 2022 by Linda Walker
Telephoned for an appointment for my elderly mother, told cannot make an appointment without going through security with the customer in person, but can just go into branch without appointment to do transactions required!! What's going on !!
March 2022 by Paul Harrison
They arranged an appointment with my elderly parent to go in. When they arrived were told, sorry I got it wrong, Im finished now and going home. That was there 2nd attempt as they didnt have the right ID on the first visit. They are in there 80s and it was very hard for them to get there. Appalling service. I had to give 1 star to be able to do this post, they dont deserve even one star.
October 2021 by Ken lrwin
After closing Billingham andNorton Branches you would think that you with the money saved you could open a few more counters !!
July 2021 by Stuart Harker
Q all the time but staff manage it as best they can
September 2019 by Slug Appleby
It's a bank. Just like any other. There's not much else to say about it.
January 2019 by Asif Mohammed
Great service, friendly Team, queues can be long at peak times but service worth it. I have multiple accounts due to my Business and they deal with me in a professional manner... matter was sorted instantly, great work. Thanks Saima and the Team!! Keep up the good work.
July 2017 by Kevin Patterson
Spend more time queuing than at counter only 1 or 2 on when busy bad set up
June 2017 by thomas watson
Been in here with a family member, although I don't have an account with them the staff seem friendly and uderstanding
