August 2023 by Helen Wallace
Lovely staff welcoming absolutely no pressure Emma our greeter left us to browse and was so helpful We secured a sale and are very happy
May 2023 by Google user
Great experience shopping here. No heavy-handed sales techniques, they just let you browse and come to you when you ask.\\nEverything is explained simply and your options are presented with no pushing.\\nWould definitely recommend.
April 2023 by Kath Bowen
Went with my son and daughter in law as they wanted a new sofa Helpful staff, not overpowering. Good selection of styles. The sofas are on order, not yet delivered.
April 2023 by Robert Suggett
Great experience shopping here. No heavy-handed sales techniques, they just let you browse and come to you when you ask.Everything is explained simply and your options are presented with no pushing.Would definitely recommend.
January 2023 by Gr Be
They have some very good sofas at reasonable prices. Had excellent service from Emma. Ask for her by name, not pushy and very knowledgeable. Recommended
January 2023 by Richard Storey
Walked in and straight back out as the prices were absolutely ridiculous. I could buy a small second hand car for the price of the sofas on the way in.
January 2023 by Victoria Gatenby
I?ve just popped on to leave a review after visiting the Stockton store yesterday with my partner. Martin was very friendly and helpful, wasn?t pushy and let us have a good look round first ourselves. Once we had chosen our sofa I think we must have sat for a couple of hours with Martin, we have a small new build with a small front room so he was determined to help us make sure the sofa would fit and was a genuinely nice guy. The customer service we received from Martin was excellent!Here?s hoping the sofa arrives on time (or earlier) and everything else is fine after reading all the negative reviews on here we are a little worried now.But have nothing negative to say about the store or customer service from Martin, Couldn?t have asked for a better service!Thank you!
January 2023 by Kemi Akin
Ray at Stockton Sofology was absolutely brilliant. Incredible service and, excellent knowledge and very polite. Thank you for your support in picking our sofa
November 2022 by Gary Shaw
Good choice of suites and reasonable prices. Service was good and knowledgeable. Emma was very helpful and efficient.
November 2022 by Gavin Lonsbrough
Ordered and bought a sofa in July told staff I didn?t want it till middle of September due to house move. Everything was fine until I started chasing delivery in early October, no one could understand why it hadn?t been delivered, then told they had lost my order and I had to reorder, I complained and I got £100 compensation for the error, however when I couldn?t find anything in store as I needed something quickly and asked for my money back the £100 was taken off me as I was told it was just a credit note. Really poor service. Avoid at all costs I heard similar stories to mine sinceWhy do you end all replies with email customer services it looks like your helping people your not I don?t want anything to do your company others be aware.
October 2022 by Michael
First time visiting the shop and was greeted with friendly staff and helpful information. Great shop with some lovely sofas and some great display items which unfortunately are not for sale as yet but very very expensive sofas will return when there is a good sale on
September 2022 by Carl Cookson
Only went in under duress, ended up buying two sofas, that's how it happens I suppose. Rebecca was lovely and extremely helpful.
August 2022 by shaun Amey
Great selection of sofas and chairs, from the reasonable priced through to the ridiculous. Good staff with plenty of knowledge.
August 2022 by Steve Petch
Staff very helpful. Store is very well laid out.
July 2022 by Thomas Lavin
Sold me a sofa based on an estimated 5 week lead time.That's now turned into 12 weeks which will probably only increase.I contacted them enquirying about the same sofa and they are still telling customers 5 weeks, obviously to make the sale.Edit:Ordered in April, 3 months on, no sofa.So much for the 5 week lead time. What a joke.
