February 2024 by Zoe Woolston
I ordered something on line for my daughter?s birthday. When I collected the item it was in a pouch and asked for it to be put in a box, the assistant wouldn?t do this even though I purchased more items and have spent hundreds of pounds at Pandora! Very disappointed. Her attitude wasn?t very nice either.
February 2024 by Patricia Jones
I had bought engraved necklaces for my daughters for Christmas. One of the necklaces had a mark on it. I had took it back after some time due to being unwell. I went to the shop to bring it back, then was told it was my fault there was a mark on it as there was an "impurity" on the charm of the necklace. I was also told I was supposed to of checked it before I left the shop. However, the member of staff that had sold the necklace engraved it so they would have seen the mark as it was right next to the engraving. When trying to return the necklace the staff were impolite and were blaming me for the situation when it was a factory fault from their side with the necklace and should have been sorted at the time I tried to bring it back. I won't be shopping there again.
February 2024 by Vanessa Lake
Not very friendly staff a lot better in middlesbrough shop
January 2024 by Emily Scott
I went to Pandora at about 12ish to use my vouchers from Christmas in the sale the girl that served me was so rude I tried to be chatty with her and she just kept completely ignoring me and sighed at me when I didn?t know the amount in my gift car she was really rude I think she was called Terri
December 2023 by Margaret Notman
Lovely and helpful staff, they had exactly what I wanted
October 2023 by Jamie Searson
Me and my boyfriend went into Pandora today to get an engraved necklace for my 21st birthday. We were served by Gabby she was amazing so friendly, perfect customer service!
October 2023 by Sonya Peacock
I think there should reduce some of the stuff stuff quite dear
September 2023 by Susan Hodgson
Jewellery ? with my daughter at teesside park nice clean and airy shop friendly staff
September 2023 by Paul Raine
My wife, granddaughter and myself visited this store today to purchase a ring for our granddaughters birthday and we would like to thank the lovely young assistant that was so pleasant, helful and took the time to relate to our granddaughter (as if she was her friend) and helped her to make the right choice...???
May 2023 by Alicia Walker
amazing service. helped me find a charm and bracelet from my late great grandma
February 2023 by Liz Hill
Called in today and there was one assistant serving. A second came out from the back with a tray of jewellery. She put it on the counter across from me and totally ignored me. A third assistant came from the back and went to a till and again totally ignored me. There were no other customers in the store. Not a ?hello? or ?be with you in a minute?. Absolutely shocking so I just walked out never to return again!
January 2023 by Emma birkett
Awful service. Tried to exchange a Christmas gift for a smaller size but the ?full of herself? shop assistant who left us standing like lemons while she had a 15 minute gossip with her friend decided to be a jobsworth and wouldn?t do it. Avoid this store.
January 2023 by Douglas Mcilvenny
Nice shop pleasant staff very helpful
June 2022 by James Muldowney
Absolutely wonderful service at this store.I had purchased an expensive necklace that wasn?t quite right, they processed the cash return happily and readily. Many thanks to the two sales women, one of which was named Christina.
June 2022 by Claire McGrogan
I was helped by Hannah and Niamh today to exchange a bracelet and purchase charms and a necklace. Both were very helpful and friendly. Would be happy to visit this store again