October 2021 by Grainne Bell
We visited the cafe on Tuesday for breakfast. The menu on line stated a full breakfast menu was available. In reality it was a very limited choice. My husband ordered scrambled egg and bacon on toast which arrived on a cold plate. I ordered toast, which was only toasted on one side, it was cold, and served in a cold bowl rather than on a plate. The service seemed slow and not the high standard we have become used to from M\\u0026S. Very disappointing.
September 2021 by Anna W
AVOID. UNSAFE. Staff have total disregard for safety of their customers. Almost no-one making the effort to wear a face covering - even at the tills when you have to get close to staff member. There wasn't even a screen up. Staff who can't be bothered to wear a mask also do not socially distance from customers. I would expect better from M\\u0026S. NEXT have got this right.
September 2021 by John Robinson
Very limited range and choice. Staff seemed a bit abrupt/stressed.
June 2021 by Tricia Williams
3pm on a Monday afternoon. Hot drinks served in paper cups not nice. Other cafes and garden centre cafes visited since lock down are using crockery. If food can be on plates cannot see why teapots and cups cannot be used.\\nSmoothies are not freshly made. In the fridge so not icy as I would expect.\\nHope this is not long term otherwise will eat/drink elsewhere.
June 2021 by Jim Matthews
Had a coffee and sandwich in the cafe in teesside park. Both were fine but the server who brought it was NOT wearing a mask which is not acceptable. Also the track and trace logo on the table was not recognised by the NHS covid 19 app. I expect better from m and s
October 2020 by Eric Paylor
Everybody was wearing a mask, which was brilliant. As with any shop you have to pass people going the wrong way down an aisle. Sensible queuing system for the tills. Food up to the usual high quality though I made the mistake of going into the store just before closing and was unable to get a couple of my favourite meals.
October 2020 by Ruth Wainman
Always popular and busy. However, the queues to get into the food hall and also the cafe were long so you need to pick your time to visit carefully. The cafe has nicely screened off tables.
October 2019 by Lisa Stephenson
Bit disappointed. Staff going off duty using the self service tills to pay for a pile of clothes, at peak time, causing a significant delay in the food hall. Expect better at m & s.
September 2019 by Susan Wilson
Staff so pleasant and calm atmosphere when shopping
September 2019 by Sue Butterworth
Quite a good store and a fairly good range of clothes. The most organised M&S cafe I have ever been to.
September 2019 by Win Campbell
Great quality goods, good choice and convenience, although the car parking is chaotic while they alter/upgrade this
September 2019 by Cee Beeby
Although not my kind of shop, Marks & Spencer's is quite a shopping experience. I'm often here on family shopping trips & the store always gets 10/10. Clean floors, friendly staff, good stock. My only complaint is when visiting the food hall we sat down to have a snack whole waiting for our hot food, only to be told 20 minutes later they had none of our chosen food left. We were issued a refund however + a free coffee so no real harm done.
September 2019 by Dan Harris
Cafe is nice and quick service, food is of a good standard if you don't mind a pricer option to other cafes. Would recommend the cheese toasties
September 2019 by Carol Hunter
Good quality prices on food clothes would like more size 24 s shop light not over cluttered always go to marks and Spencer
September 2019 by Paul Wilson
Nice staff , always friendly and always have the things I love to eat, veg is always fresh and tastes nicer than other supermarkets.
