March 2024 by Sean Bonner
Pharmacy staff are absolutely useless. Sometimes waiting at the desk with absolutely no one checking if there are customers waiting and some staff can be very abrupt and not helpful
December 2023 by Me
Khazina hope I spelt her name right was a star yesterday when I visited. I was struggling with App and couldn't remember password so she helped me get in and use it to get a discount on first shop. Gave me a tip too, take a screenshot of 'code' tto be able to use Rewards App easily in future (it regularly asks for password to open App) and technology is not my asset. Well done Khazina, great customer support xx
December 2023 by Ben Balaban
The underground parking is unnecessarily difficult place to park your car, due to the design of columns, the space is not being used efficiently. The shop itself, however, is services nicely and big enough to find whatever is needed.
December 2023 by Graham Robson
On Sunday 19th November, I visited to buy some pizza. Despite the store being open until 4pm, the pizza counter was closed at 2:28pm, and had clearly been shut for some time. I can't think of any reasonable explanation for this, other than stock issue, or staff wanting to close early.Needing pizza for a movie night, I drive a few miles to the Portrack store. The pizza counter was open and operating normally.Anyway, the Thornaby store definitely feels a little tired, and requires a makeover.Finally, the endless offers and price changes are immensely irritating, why not just charge reasonable prices consistently? This is the reason why over 50% of my grocery shopping is done at Lidl or Aldi now, when I used to shop exclusively at Asda.Just a poor, outdated retail model now.
October 2023 by Joshua Cuthbert
Never have stock, ordered online for a few weeks and constantly substituting simple things but not even with actual substitutes.... mince for burgers salad for rocket :S don't have peanut butter don't have tomatoes dont have basil every single week.. I don't suggest you order online from this store
October 2023 by Michael Cann
Beware of ordering "Express" Home Delivery [Currently GOPHR]: my last two deliveries by these have had items missing, and Asda have refused any refund. The worst was a total of £15-worth on one delivery. Asda's attitude seems to be "We say it was delivered, if you disagree then you are either not truthful or accusing the drivers of something". Either way, it sucks as P.R.! Oddly, the own-van [Asda liveried] deliveries have always been spot-on. Odd?
August 2023 by John Graham
Poor customer services skills got asked i.d for energy drink when im regulary in there and never been asked be4 women asked if ihad i.d said no said no sorry cant serve me then but yet i have tattoos so i must be old enough to have enough energy drink baffles me hos u can reject some one who has tattoos only people over 16 18 can get tattoos and some people domt like carrying i.d on them incase they lose it plus ur staff need to start asking more as its the first time ive been asked in over a year of living in thornaby
August 2023 by Kyra McCready
Very friendly staff. Not much stock in.
May 2023 by Breda collins
I ordered a jacket potatoe and bowl of soup,15 minutes later I went to cancel but I saw,a girl with the soup in her hand, asked if it was mine said yes. I said could you possibly hurry up another 5 minutes went by and it arrived. I did say the cafe would benefit from better service to which she retired I can't be arsed. Well that says it all
April 2023 by Dawn Palmer
Tried to get through to a person, there is no possibility whatsoever mostly self service checkouts devoid of staff very poor
April 2023 by keith rumbold
Not enough checkouts open.And all though it advertises roll back costs.Products are still dearer than when i last brought them
March 2023 by Suzanne Wicklen
A reasonable supermarket. It does sometimes feel cluttered. I like the fact that it is not too large.When my daughter and I were queuing to use the self checkout, a member of staff walked past complaining about another customer .. referring to her as a 'stupid sod' which I feel was uncalled for and unnecessary.I use this store for convenience. I would not particularly recommend this branch of Asda as I feel that it is often quite shoddy.
March 2023 by Ian Currie
Just had breakfast here, take my advice..dont bother. Served on paper plates, wooden cutlery, 2 eggs (hard) black pudding (rock hard) tomato (cold) quality of rest very poor. 1st and last time. Gave 2 stars cause staff were really nice.
February 2023 by Ann Tweedy
Helpful staff, but do not enjoy being taken preference over online customers/shopping staff, choosing customer items and taking up space in front of the shelves with their multiple boxes. As an in-store customer you have to negotiate your way to the shelves with difficulty.
February 2023 by River Howe
Lots of variety and the reduced section is always well stocked. Good place to get your weekly or monthly shop and to pick up a treat for yourself too!