October 2023 by Shaun Jones
Abseloute joke been trying to phone them for 3 days and they just keep putting the phone down. What gives them the right to play god with people's health. I feel for the elderly and house bound people . Abseloute disgrace of a pharmacy should be struck off !!! Old lass needs her p45 , very rude to people,and the place needs a good clean up , shocking,,,,the young lass is lovely to people the old one is a joke needs to go ?
October 2023 by audrey carver
Impossible to contact by telephone. Either busy or don?t answer. Needs sorting!
September 2023 by Deb Mckeown (Lady of house)
Always chasing prescription, month on month.
May 2023 by michelle birbeck
Got an emergency prescription filled a few weeks ago, and then found they'd taken being my nominated pharmacy without permission or consent.Manager completely unhelpful, only offered to return my prescription so I'd have to wait longer to get it elsewhere, and insisted that no one there could have taken over being my pharmacy without my permission.Clearly someone has, so a formal complaint has been sent to their head office for investigation.Wouldn't back to a well pharmacy or ever recommend them to anyone.
February 2023 by elizabeth harrison
Staff are chronically rude! Ringing them feels like trying to extract information from a spy, even though you're just trying to find out about your own medications. Medication is never prepared when you go to collect it even if you ring in advance of picking it up! I cannot say enough bad things about this pharmacy. Bring a thick skin as well as your prescription
January 2023 by John Hamm
It's always the same here . Nothing ever ready no matter when it was sent across by the surgery. Disgraceful attitude as well . Shouldn't be in business
August 2022 by James Pest controller
Father in law had a terrible experience with the delivery man he was abusive and threatened to punch my father in law I know this individual has gone now? And this was reported. Once my wife found out about his attitude we were waiting quietly next time. The lady next to dad in hartfields was in tears we could he him yelling at her so I went out and he threatened me !!! Something wrong with that man the should not be delivering to elderly patients .....
April 2022 by Rosaleda Sean
Staff very professional, friendly and will go out of their way to help you
January 2022 by D Davies
Since this became Well Pharmacy, service has improved in some ways and deteriorated in others.Service can be slow even if you're the only person there. They often cannot fulfil your entire script in one go. I usually run over to Whitfields and they will fulfil the entire script there and then.On more than one occasion they've tried to overcharge me for items that are clearly priced on the shelves.The staff used to be really rude and confrontational, but thankfully since it became Well Pharmacy, those people have left.Clean and tidy with accessibile doors and nearby parking.
December 2021 by Rachel Walton
Always efficient, friendly staff, helpful text reminder service and open til later.
April 2021 by Michael Thomas
Always find the service first class they are willing to offer help and advice don't have the long waits we have had in other chemists. Thank you
April 2021 by tuinui nuitui
Mackenzie group practice to say useless is Quite accurate If you are patient and you call, you fight with the receptionists they are on the defensive they try to dictate to you something that they know nothing about they Never listen that's why you see a lot of posters about abusive patients. understandable how sick patients would react. Not all the staff are from a circus side show just some
December 2019 by kathleen herring
Totally unethical behavior, phoned this pharmacy to double check prescription delivery, abrupt male pharmacist , terrible attitude with absolutely no people skills and rude beyond belief. Surly patients should be able to go to their pharmacist for advice, help and reassurance. Although other staff in this pharmacy have been faultless and always polite I have cancelled future prescriptions with this pharmacy. I will be seeking to enter a further complaint with a higher authority regarding this pharmacists disgraceful attitude and lack of professionalism .
January 2018 by Reg Gant
Always friendly, very little waiting
January 2018 by lorraine fisk
Friendly and helpful staff open till 6.00pm
