February 2024 by Julia Parkinson
Was in NatWest today at Durham with my sister sorting out my mother's affairs Jordan Dean went above and beyond thankyou jordan
January 2024 by Sarkis KOLANDJIAN
Two tellers are assisting customers with online issues amidst a lengthy queue. Time to change back
October 2023 by Kieron Paul
Possibly one of the worst banks for speed of service. Come to this one at least twice a week for business purposes and I spend well over half my time standing in line. Normally about three/four members of staff on and they never seem bothered that people are stood waiting for far to long. I understand talking with customers is part of the job but sometimes they'll just talk about day to day stuff when you could make them aware you have other customers.. When I went in last they let some customers dog run around the whole bank... was just strange. When I go to Barclays bank I'm greeted and normally out the door in five minutes. Definitely some training is needed at NatWest Durham.
September 2021 by Carolina Girones
I had to go to NatWest to make a payment for the University. I did not have to wait for long and the staff were both friendly and kind, guiding me through the process. A very nice branch overall.
August 2019 by Paloma Batanero
Caroline was most helpful and kind. We had a very complicated issue that she was able to solve. Great branch!
December 2017 by Frank Eventi
Almost impossible to contact by telephone - a 30 minute drive is quicker!
September 2017 by Jamie Palliser
Had appointment to close account to be told it had to be done over the phone anyway because it was a weekend. At least they got me straight through to the right person on the phone
January 2017 by keith pringle
Worst bank in the world , been left with no card for a month , supost to have sent 4 and none arrived , apparently they were attempted delivery , no help just fob people off , and it's business acc so I get charged for everything to boot , discusting
July 2016 by Andrew Mchugh
Nice staff ok bank
April 2016 by Leopoldo Cuspinera
Staff is really nice and I have never seen long queues.
December 2015 by Samuel Gard
A new express banking system has been installed, it makes for very fast and efficient banking. Staff are extremely helpful.
July 2014 by Harold Maddison
Helpfull