March 2024 by Travelling Single
I went in today for the first time since moving to Wimborne as we are off to Cheltenham and thought I?d ?shop local?. What an unwelcome surly lady who owns it. No hi how are you? She looked me up and down in my dog walking gear and carried on unpacking items. I wouldn?t recommend or enter again. A shame as they have nice clothing and shoes but clearly you need to know her to be welcomed. I?ll order what I need online rather than shopping local if I need anything they sell. Bonkers attitude in a small town
February 2024 by Ann-Marie Christou
Less than 24 hours when I returned some boots to be told they don't offer refunds and pointed at a small sign hidden behind on their desk.When I explained i wasn't told this and perhaps next time it needs to be explained the owner spoke over me and took no responsibility infact blamed me saying "surly when you buy boots you make sure they fit before buying them - i'm speechless at the lake of customer care and just common decency. she put all the responsibility on me the customer for not asking. She then said no shops offer refunds especially on sale items. Well I can say this is completely incorrect and all shops, I know at least, do offer a 14 day return period and make a point of telling the customer when paying for them. Again less than 24 hours great customer service. Thank you for talking over me and treating me with very little respect as a customer and human being. Very short sighted as you've lost out on a future customer. Regards
February 2024 by Alice Walker
When purchasing items, the staff were very helpful. But when it came to returning a faulty item, it was 2 trips over to Wimborne (which was an hour trip each time and I?m a busy working mum) and then I received a refund and no apology! In future, I will unfortunately be shopping online as I expected better customer service and the returns/ refund with purchasing locally
July 2023 by Harry
Amazing experience in Bertie?s, staff were very helpfull and friendly, made sure we were happy with our purchase and just made our whole experience 5*
June 2023 by Ben P
Great place , customer service is top drawer. Couldn?t find a nicer staff team if you tried
November 2022 by Natalie Ryan
Gorgeous shop, great clothes, fantastic people. A firm favourite.
March 2021 by Laura Smith
Very disappointing service from Bertie's in Wimborne. Six weeks ago I took in my Barbour jacket to them to be sent off for rewaxing. I didn't receive any paperwork or receipt for it and when I asked how long it would take I was told a maximum of 5 weeks. After a week, I called Bertie's to see what would happen re my barbour (due to the November lockdown) and was assured that this wouldn't delay me receiving my barbour, as they were offering a click and collect service. I've just chased for an update on my barbour, only to receive an email response stating the opposite ("as Bertie's are currently shut due to the lockdown, barbour are holding our customers' rewaxed jackets..... Barbour are currently working on a reduced service due to the lockdown.") I feel that I'm being 'fobbed off' and feel somewhat frustrated that there was no mention of even chasing barbour on how much longer it will take, nor was there an apology for the inconvenience caused. Bertie's charge £45 for barbour's to be rewaxed, even though barbour only charge £35. I knew this before handing over my barbour, but wanted to use a Bertie's, as they're a small, local business and was keen to offer my support in light of the pandemic. However, I wish I hadn't bothered as if this is how they treat their customers, they don't deserve to be in business. Use at your peril.
March 2021 by Hannah Wood
Great services, lovely friendly knowledgeable staff, I will definitely be shopping here again. Thank you so much for sending my boots quickly!
November 2020 by Kat Watson
Beautiful shop, the customer service can't be beaten. An absolute pleasure to shop here. They go above and beyond to help out.
October 2020 by Mike Stickland
Great service. and they sell blundstone boots.
Thanks very much.
September 2020 by gary cole
Invested in a quality outdoor coat and trousers. The advice given by David was excellent and I didn't feel rushed to buy. Superb quality and excellent service. Thank you.
July 2020 by Booker PR
Wonderful shop caters for all my family country style and smart casual needs. Fantastic service from all the team. Wimborne Minster is the place for Christmas Shopping and Berties will bring cheer to the start your day!
May 2020 by Lisa Wyatt
Fantastic shop, has a great selection of country outdoor wear. Excellent service, thank you!
March 2020 by Andrew Barratt
So disappointed when I went to take my wife?s Christmas present back to be told they don?t do refunds! This was not stated to me when I made the purchase, there is a small sign on the counter that I got pointed to this morning but that was it no apology just that they are an independent trader.I have made purchases in a lot of shops similar to this and have never come across this before, if you want to sell high end brands and be a shop that people come back to I suggest this policy might be worth reviewing in the new year.The way I see it is you now have my money and I now have a piece of paper credit note!!Really not the standard of service I expected
October 2019 by Graham Hillman
Large selection of high end Country Ware. Friendly and courteous staff.
