October 2023 by Diana Toma
The customer service here is terrible, we had a very time consuming, frustrating and useless experience trying to return two items we?ve ordered in store last weekend. The reason for returning was that the chests of drawers we ordered (only seen online) that were meant to be nice dark wood were actually horribly painted in brown plywood. We thought it?s easier to take them back ourselves as we?re in the middle of a house move. Long story short, we were treated with a shocking level of customer service and incompetence by someone named Tyna and even worse, the manager Lara who didn?t even acknowledged us while we were right there. After over an hour of waiting around with no clarity on why can?t we just return them after carrying them back, we gave up and carried the really poor quality falsely advertised bedside tables back home to arrange for a home pick-up. How silly is that? I like some of the products they have in store, but I will never return and I will advise my friends on avoiding this store based on how we were treated by the staff.
February 2023 by Sophie Langford
Ordered a sofa in store, was told it would be 4 week delivery. Two hours later had a call from the store assistant who said she ordered the wrong sofa but has amended it so to ignore the emails and it would still be delivered on the same date. 4 weeks passed and we had a delivery date for our order, we sold our sofa awaiting the new arrival. On the delivery date only a footstool arrived and not our sofa, we were told our sofa would be another 5 weeks due to the store assistants mess up. I have just had a c section last week and should be, I now have to sit on my lounge floor or dining chair, making myself physically ill, plus have spent countless hours on hold to their customer service team who refuse to help. The company do not care at all and have done nothing to try and speed up the order or offer a resolution. The only option is to wait 1 week for a 2 seater loan sofa to arrive... (I've ordered a 5 seater corner sofa). Absoloutely appalling customer service. Expected so much better from nexthome.
October 2022 by Brandon Fox
Absolutely appalling customer service!I waited for 15 minutes at the till with just one customer in front of me and the store was very quiet. Once the lady had been served the worker then decide to abandon the till and not tell us where we she was going or apologise for the delay. Confused as to where the woman had gone and how we would pay for our £50 worth of items and place an order for a £900 set of Chest of drawers we decided to try out luck upstairs. Before we could even approach the till another lady in a very abrupt and rude manner told us that we should pay downstairs as she she was busy yet again serving one customer. At this point we had spent close to 20 minutes just trying to pay for our goods and place our order for the Chest of drawers. Unable to pay for our goods we put them back and proceeded to shop across the road with John Lewis and what can I say what a pleasure it was. By far superior quality of product and customer service. I would avoid this next store at all costs the staff are poorly trained and have awful manners.
September 2022 by Leanne Pavey
Good range, nice items there.
August 2022 by Peter May
The day we went there, workmen were repairing a broken glass pane on the stairs, it was safety glass and had shattered into many pieces, care was taken to keep the public safe. I also noticed they had a section, which was advertising Laura Ashley. The young girls working there are always pleasant and helpful. Didn't see any young men.
July 2022 by gg poulloin
Got some really good stuff looking not ready to buy though quite yet.
July 2022 by doug milsom
Nice shop but expensive find same items cheaper on line a lot cheaper
July 2022 by Sian
Picked up order, very quick and efficient. Thank you
July 2022 by Ken Collier
Lots of very nice items to buy.
February 2022 by Sharron Baker
Good quality furniture but very expensive for a lot of their products.
December 2021 by Maurice Dowling
Good selection of furniture and good quality. Staff were friendly and helpful.
October 2021 by Dawn Hill
Nice and quite and lots of staff for click and collect and some Xmas dec in stock and tree and Halloween stuff
October 2021 by John Bishop
Some very nice furniture unfortunately nothing to take away all to be ordered
July 2021 by Mike Bateman
Pretty good store but didn't really have all the bits I expected with a larger store
July 2021 by phillip mitchell
Staff very helpful and knowledgeable about the furniture, especially as we were looking at Leather Sofa's.
