September 2023 by Billy Bragg
A bank that is CLEARLY trying to guide you to do online banking, by being inept in the branch..It is the first thing they ask AND in a tone that suggests.. "If you did internet banking, you would not be stood here now".My bank card continually STOPS working.. (4 or 5 times this year, alone.I need cash for electricity card meter..Yesterday i had to BEG a shop owner to take my card for electricity credit that was entirely necessary.I now have to go to branch to get another new card on my first day off in 12 days.AVOID BARCLAYS AT ALL COSTS.
August 2023 by JRA
Queuing out the door in the rain! PUT MORE STAFF IN BRANCH! ATM is not useful for many transactions.
June 2023 by mikey samain
Absolute waste of time being open on a Saturday useless bank. Went back on the Monday still no help the lady on Saturday didn't tell me they shut the desks at 3pm weekdays thanks for that!
April 2023 by Shaun Tilsed
Shocking service, so slow. Queue's out the door. Over an hour spent in store just to update some details on an account. So glad I don't bank with Barclays anymore.
April 2023 by Russ Harding
I had two very good experiences, firstly setting up a POA and secondly with an issue with online banking which was sorted out after a very short wait.
April 2023 by kevin legge
Doesn't anyone do a full day's work any more
February 2023 by Annie Batten
Amazingly helpful. Thank you so much
November 2022 by Martin Stevens
Horrendous! Chaotic!I arrived clean shaven and left with a beard!Hopefully a member of Head Office senior management team, wii arrive unannounced, so they can see for themselves how having just one Bank to service 130,000 people in the wider Poole area just does not work.Never again will I use Barclays
October 2022 by Cathal Smith
Great staff wonderful service
October 2022 by Yasir Nawaz
Awful customer service. Usual wait for getting an appointment is over 1 and a half.The staff are usually sitting around the rest of the time, not doing much and not being helpful at all.I visited the third time today, walking in when the bank was empty. Disappointingly sent back again. Not coming back here again. Better to go to any other branch because the experience here has been absolutely humiliating. Zero star rating, if possible.
September 2022 by jeannett mcdermott
In and out very helpful staff
August 2022 by Christine Brady
I got first class service this morning after being the victim of a scam which imitated my daughter.
July 2022 by Jan Kozek
Friendly and helpful staff
July 2022 by Sue Ellis
Arrived at Poole Barclays Bank with customers queuing out the door on the street. When it was our turn a lady approached us wearing Barclays top with blue jeans and trainers. Really smart. I informed her I had cash to put in my account and needed the counter. Reply we only have a counter for business account. Was told that this branch is digital only will have to use the machine. I said that I don?t know how to use them and was informed she would help me so just stood there pointing . I said she would have to do it which was to much trouble but did help. The look on her face was thunder and really did not want to help. So much for customer service. Finished transaction and thanked her. All this was just to much for her to be doing. There is no sign inside outside the branch to say digital bank only. There is nothing on website. I believe that Barclays does not want our custom . We are two 70 year old oap and not brought up in a digital society so a little tolerance and patience and kindness would of been appreciated. So Barclays what happened to Customer Service. The last time we visited this branch we had no problems but was a little shocked to see one of your associates laying his head down on a desk. This service or non service at this branch is unbelievable. I am using Barclays and my money is paying for this kind of service so Barclays what are you going to do about this.
April 2022 by Destroyer
Customer Service it is joke in this branchRude not help full absolutly useless
