October 2023 by Katy Knott
Marky Mark was so helpful today when visiting the store. I was unable to carry/push the shopping trolly with 3 bags of heavy compost with my little baby. Mark assisted straight away, nothing was a problem which made the trip enjoyable experience. Thank you!
August 2023 by Lorna Wilson
Normally I go in and get what I want and straight out again, today I needed a little advice/help, well that's easier said than done. I was passed three times to another member of staff, eventually I was told to go to the timber saw area to advise me on my door fittings. I stood for 30 minutes in the queue, I get that they were busy, but surely there is someone else who is more readily available who can advise me?? I gave up and assume I can return items if incorrect. I went to the checkout self serve area to buy my goods, I used my b&q loyalty card, it asked for my details, the assistant came over, cleared off what I had typed and used her staff card and trotted off, I tried to explain what I was doing, but she wasn't particularly interested. I thought she had sorted the screen and I paid, turns out she had cancelled my loyalty card transaction, so no points received for my £65 worth of goods. I queried this and was made to feel like I was being a bit petty for wanting the points. Eventually I was told I could queue and have a refund and recharge ... after 30 minutes at the wood cutting area?, no thanks! So B&Q, although this is just one visit, I feel let down and inclined to find another, more helpful and knowledgeable establishment for my DIY bits, just in case I need a little advice. Also somewhere who doesn't make the customer feel bad for wanting their points, after all, that's why I have the card!
August 2023 by DAVID SARSON
Went to pick.up click and collect with order number on phone and it was paid for jobsworth wanted photo ID for 10lts adblue won't be returning
August 2023 by maryanne parman
Went to B&Q Poole today and purchased some garden furniture which was on clearance as the set was missing a chair. When loading it into the car the seat cushion fell off and we noticed that there was sick or something equally utterly disgusting on the underside of one of the cushions. I immediately went straight back in and spoke to customer services and asked if they could replace that cushion as it was disgusting and I didn't want to touch it or take it home and it is still a current product. I was advised that as it was on clearance it was "sold as seen" and helpfully told me it looked like pigeon poo not sick!!. I am not sure in what world this is satisfactory. I left it with them, Very poor show and a health risk, shame on you.
August 2023 by Simon Connolly
Staff stand in groups chatting whilst large queues grow at the tills. Hiding behind the ability for customers to checkout using self service. Counted over 12 staff in total watching or nearby to the 2-3 working the tills. When asked to open more tills, get addressed abruptly - more like a member of staff as opposed to as a customer. The excuse that no staff were available! Supervising / senior staff seem to think it is OK to be rude and sarcastic to customers, gone are the days of customer service. Probably the worst supervisors I have ever encountered - complete disregard for customer care. Standing around by the tills in numbers chatting and watching, whilst queues grow and customers get frustrated - blocking aisles is never a good look - less sarcasm and more workers needed.This all followed needing a return some rubbish paint which was hard sold the previous day by a paint rep. If B&Q did not have sales reps in store - pushing rubbish products, I would not have needed to return the following day - like double glazing selling from the 90s - overall poor experiences.
August 2023 by Gill Fletcher
Brilliant staff. The store was immaculately laid out and very clean. We had lunch in the cafe and the young lady was very helpful, the food was good and once again, very clean.
July 2023 by Mauro Fantozzi
This shop is a paradise. All you need for your home!!!
July 2023 by Vicky
Well stocked, plenty of parking and lots of staff on hand
July 2023 by Terry Marsh
Unfortunately the items I wanted were now online only but really enjoyed looking through the decoration area as we have started the redec season, happy days, regards Terry and Sue ??
July 2023 by bill belch
Went there recently to purchase some simple brackets for garage shelving. You would expect B&Q to stock such a staple item - especially when their website shows many types to choose from. Result: nothing; zilch; nada. What a deadloss super store.
June 2023 by Ibrahim Bassiouni
Most weird B&Q. Huge store with expensive buildings and diy materials. What annoys me is the distance between the entrance and exit. I do not buy anything from there because of their inflated prices. I go to builders merchants.
June 2023 by Jen Barlow
Quick visit for some polyfiller. Huge place, but someone pointed me in the right direction. 15 minutes and I was back in my car.
June 2023 by Terry Reddings
A huge B&Q Extra, matched with an large free car park. Well laid out inside and easy to navigate. A coffee shop located in the plants section alongside the customer toilets.
June 2023 by Csaba Homoki
I worked for the GXO. We had a manager Julie there, who is a trading manager, not even a transport manager. She never did her job well. Never prepared to the deliver. So poor GXO driver did the job instead of Julie's team. And Dave Julie's boss always covered Julie.Any way. Never ever prepared for the drivers, and made a complain always to the GXO what takes long. Julie is wasted money there, and Dave also.Not reliable, and 2 face. That workplace would be great without Julie and Dave. People do not go to B@Q, very bad quality they sell there. I got always damaged product to deliver. Had an arguement woth Julie. Thanks god not working there already. I would give them -10 if it would be that. The workplace is same as hell. Because Julie and Dave
May 2023 by Flora
Wide range of all necessary items - helpful staff - plenty of parking - full disability access throughout and disabled parking spaces available